BlueflyReviews of bluefly.com

Bought two expensive dresses and want to return them THE NEXT DAY the company went out of business. HORRIBLE business practices! I wanted to exchange the dresses and they KNEW FULL WELL they were closing their doors and took my money and sent the dresses STATING THEY ARE RETURNABLE! DISHONEST AND SHOULD BE FINED FOR THEIR ILLEGAL, MISLEADING ACTIONS.

I always talked so highly of Bluefly and recommended it to all my friends. Not anymore! My husband brought me a Louis Vuitton purse for my birthday! I received it and I noticed a week later that it looked like I have had this bag for a while and the brown leathery straps started to peel. The customer service was horrible they didn’t help me out and I could not send the bag back.

I placed an order for two items that went together. I received an email saying one of the items they sold me and charged me for was not in stock. I immediately canceled the whole order with an agent on the phone. I then saw on my bank account that I was charged for the whole order not once but twice. I called them to correct it and they charged me a third time for just the item they had. I told them four more times on the phone and via email that I had canceled the order. Then I got an email saying the order was being processed and would ship soon. I contacted them again and told them not to ship it. They said it was too late because it already shipped. Four days later I received an email with a tracking number that showed it had just shipped out. I refused the package when it arrived and put it back into the outbound mailbox with “package refused, returned to sender”. I cobtacted my bank who initially refunded my money. Bluefly told them a bunch of lies and stole the money back again, which my bank for some reasons allowed. They are criminals and a terrible and dishonest company. I will never ever do any kind of business with them ever again.

Same boat. I have an item to return and phone # out, website out etc.. it’s important to note who started this company, who backed it etc.. and make sure they are outed for their thievery. Prosecution? Not sure of NY law re:retail/websites etc.., but social media goes a long way in shaming....start digging and posting.

Doesn't get any worse than this. Stay away!

I have a return from 1 month ago and have not received my refund. Now.. The past two weeks their customer service site is down and phone unavailable....

Utter disaster. One day in business the next completely shut down website and customer service. They owe me thousands in refunds that weren’t processed. I’m outraged - complete thievery.

If I could give them negative 10, I would. In November I order a bag from them and I was charged twice, they said they couldn't cancel the second order so to refuse the shipment when it comes. No second shipment came. The tracking said that both orders were sent in the same box but when the package came there was only on bag in the box and the invoice said that it only contained one item. I called them back and emailed to tell them that I only have one item and charged twice. They said that they could see that I only received one bag and they wanted me to take pictures and they would process my refund. After weeks no refund, they kept saying that they were working on it, so I disputed it. They told PayPal that they shipped me two items so I had to appeal and supply all the emails where they had stated I was due a refund and there was only one item. So later bluefly contacts me and say we will give you your money today if you drop the PayPal claim. Contacted PayPal and they said not to do that and that makes no sense and if they refunded me my money, it would cancel the dispute. So I contact bluefly shared that information. PayPal later told me that bluefly said they only charged me once, which was a lie because the charges are 1 second apart and they are in my activity. I contact bluefly 20 times after that and never heard back. So after over 2 months of fighting I won my dispute.