BlueflyReviews of bluefly.com

Terrible and lazy customer service. My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. They send me lazy screen shots from FedEx.com without actually calling them and sorting out the issue as the shipper. Will not get my shoes in time for Christmas but ordered weeks ago. Supply chain issues not to blame, just incompetence. I will never shop with them again. Customer service is non-existent.

I ordered 3 dresses and that came up to almost $400. It did not arrive as tracked. I reached out to "Customer Support" and they asked me to follow-up with Fedex myself. I did and was told it was shipped through a 3rd party and the sender needed to contact them. Again, reached out to Bluefly and they told me to wait 7 days and they would put in a claim for me. First of all, it shouldn't be a claim for me because the question is whether it was shipped. I have now read the reviews on this site and it's likely a scam site. This is a repeated issue on their site based on other reviews.

This is the second time I have ordered something from Bluefly that they said was in stock, but wasn't! So disappointed since these were items I really wanted. Bluefly already went out of business, once back in 2019. Leaving customers and their staff high and dry. You can find the article in the NY Times if you do a search. I will never order from them again.

I ordered a pair of shoes and was sent the wrong size. Another color became available in my size so I ordered them. They were more expensive because they were a different color. I received them and they were the same color as the original shoes I ordered in the wrong box. I contacted bluefly so they can honor my original price and they wouldn’t. They are thieves. Charging more for a different color shoes and sending me the the shoe from my original order!!!! Don’t buy from them!!!!!!!!!!

I ordered 2 t-shirts at a discounted price. Then they shipped it to me via USPS. I did not receive any packages. Order shipped on a Saturday and I checked and received nothing that day. I have feedback back to their customer care. They said that USPS had delivered it to me and asked me to go check with USPS. I've never had to shop anywhere but have to do this. The package failed to check the recipient's signature. USPS did not respond to me. I think they should contact the USPS and not me. Next they told me to call the police because the USPS delivered the item and I had it stolen. I see that they try to push the blame onto me. Order for 128$ I don't know if it should take extra time for this. I found this to be the worst shop place I have ever encountered.

BEWARE, PASS ON THIS WEBSITE. IT IS UNRELIABLE AND NOT WORTH THE RISK. I ordered a Nic+Zoe sleeveless top at a nicely discounted price. I ordered a size Large and when it arrived, it is clearly NOT a large. I checked Nic+Zoe's website and a Large should fit a 39" bust. The top I received measures 38" around. How can someone with a 39" bust fit into a top that measures 38" around? All of the sizing on the item says Large, but it is not a Large. I think that it might be a knock off Bluefly is selling as new authentic merchandise. I can't even resell it because it's a Medium marked as a Large! I'm out the money.

I've contacted Bluefly several times in the past 4 days via email as I'm not aware of a number to call. My package was sent fedex by a third-party vendor per Bluefly. I don't have any information on the vendor as I purchased from Bluefly and weren't given that information. I contacted fedex to investigate the delivery and I'm told the item was delivered and signed. It says it was signed by S. Latrice which is not my name and shows a pdf of a signature that has a different signature name that I don't know. Fedex said they spoke with driver that states the package was delivered to my address and signed by residence but it was left at main entrance. I don't have a main entrance. I live in a four-plex apartment where 3 units are upstairs 1 unit downstairs and signs pointing upstairs where each unit is with the address in plain sight. Bluefly said I made several threats about filing a dispute in which I did not. Then Bluefly said I didn't give them or the vendor a chance to resolve the issue. I don't feel Bluefly made much of an effort to resolve the issue. I have several emails per our conversation in which I submitted with a dispute and the information from fedex delivery. I noticed once you make a complaint public they act if they tried to help. I wish I could upload video of the delivery time and date as well as photos from deliveries and signatures. I spent $768.19 on 2 pair of shoes that also came within days of that week if I was going to say I didn't receive a package it wouldn't be a pair of eyeglasses that I paid $68.10 for. The customer service team for this company is not worthy of its customers.

I ordered from here recently and they sent me a used dirty product. I wanted to go on this long tangent but I would merely like to say when a company doesn't care about their products or customers. Don't spend your money with them. Don't let the sales and better prices fool you. Their's no telling where these products are coming from. It's some really good companies that are no more after the pandemic. Then theirs companies like this one. That makes you wonder how they survived. Just spend your money elsewhere. (Save it before you give it to them)