BluecompassrvReviews of bluecompassrv.com

Recently bought campervan brought in to upgrade batteries and have "an overall check". $300 for "50 point check and test" -- got it back home ( 1 hr drive) and the coach AC isn't working. Brought it back in - "Yup isn't working" - no offer of refund or anything. They then had it for 2weeks and did nothing --- finally they said it will be ready by 3 tomorrow. Drive another hour in there. Not ready, have to order the AC. Can get it next week. I liberated my campervan and won't be back.

With over 165 complaints to the Better Business Bureau (54 in 2024 alone) and a mere 1.65 stars out of 5 from BBB reviews…this is a high-risk company to buy or get RV service from. With that F rating from the BBB, 2.7 stars out of 5 on trust pilot, 2 stars out of 5 from 100+ yelp reviews at their flagship Orlando dealership…how is this company still operational? It all comes down to providing no customer service and selling in volumes. It’s common for private equity funded companies to not have any concern for the human being, just the margin of profit behind that human being’s purchase. I don’t think it is coincidental that fourteen of the 17 blue compass suits posted on their website are white males (alarmingly, they all have a similar haircut!). My personal encounter with Mike, the regional VP for AZ and New Mexico was typical. He was amicable but continued the perma-lies, typical of companies desperate for dollars. He couldn’t even get me the Keystone packet of information/manuals that was missing from my RV (yes, a grade school kid could probably even solve this). Promising me calls from a local dealership to resolve warranty issues and a shipping confirmation that never came. I don’t think this lack of help to you the buyer would be unexpected in your dealings with Blue Compass. If you look on the Blue Compass website, you won’t find any way to contact the corporate office, because they would be inundated and flooded with complaints. In my case, I left several messages to a corporate line I located. Customer service costs them time, and that means less money for their investors. The purchase of many local dealerships has reduced the choices you have for a RV-so if you have to buy from Blue Compass just understand no service begins the moment you agree to the purchase. I think for those of us who optimistically see the website, have a pleasant call or interaction with a dealership and/or are excited by the low prices…we just can’t imagine being fooled or lied too. Well, sadly as soon as you agree to that big RV purchase….Blue Compass turns into their evil alter ego, GREED. They won’t apologize to you, but I want to say I am sorry if you have lost thousands of dollars, time you will never get back, trust in the RV community and simply suffered heartbreak.

Blue Compass RV of Murfreesboro is the epitome of unprofessional service and borderline theft. My experience with them has been nothing short of a nightmare. We dropped off our RV for repairs, and from day one, it was clear that customer service is a foreign concept to them. Despite promises of updates, we were left in the dark for weeks. I had to chase them down repeatedly just to get basic information about our vehicle's status. But the real kicker? The bait-and-switch tactics with their pricing. We were initially quoted $450 for repairs, which was then reduced to $344 after some negotiation. Imagine our shock when the final bill suddenly skyrocketed to over $750! This kind of price fluctuation isn't just unprofessional - it feels like outright deception. When we first brought in our RV, their staff practically begged us to give them a chance, swearing up and down that they'd prove our past negative experiences wrong. They even had us considering an upgrade to a fifth wheel. What a joke that turned out to be! The cherry on top of this disaster sundae? When we tried to resolve the pricing issue, we were met with hung-up calls and stonewalling. It's clear that Blue Compass RV has no interest in actual customer service or resolution. It's evident that Blue Compass inherited all the worst traits of the company they acquired, and then some. They're no better than their predecessor - in fact, they might be worse. Save yourself the headache, frustration, and potential financial loss. Steer clear of Blue Compass RV of Murfreesboro. They've mastered the art of overpromising, underdelivering, and overcharging. Your RV (and your wallet) deserve better treatment than this.

We bought a 2024 Jayco Eagle travel trailer in January, stored it for three months, went to Chicago for two weeks. Water heater never worked. Called furoin tech support and followed all the steps. Support said," It was a bad Circuit Board." We gave the Blue Compass service dept. the case # to verify. One of the tires blew out from the side wall. My husband replaced it because that the only thing Blue compass does. is change the tire . They do not replace it. We paid $ 345.00 for the new tire., under full warranty. Good Year does not guarantee their tires on trailers. We were going 65mph when this happened. Then the new year developed a bulge in the side wall. This was noted by the service manager. Also, the bedroom slider would not go out. Returned home and brought the trailer into service at Blue Compass Rv Service dept., who kept it for 6 weeks. We gave them the case # for the water heater which they ignored and didn't order till 6 weeks later. They fix the slide but never but the wood trim back up after tearing it down. and they never changed the spare tire. 6 weeks of having my RV and this is what was done. The service department said," They have to take the tire out it to be serviced., because they do not have the machinery to change a tire." I could not wait anymore so I took the RV. I have to say the service manager documented very well. I was told by more experienced RV 'ers to go to the manufacturer which is I intend to do.

Where to Start. Bought a new 2023 Jayco Precipt in November of 2023. They told me it was mandatory to Pay them $1000.00 for the techs to do a walkthrough to make sure everything worked as it should and also explain to me what all the functions were and how they worked. Some of the things he showed me he told me I would have to get on YouTube so they could explain it to me. That should have been my first clue of everything going downhill from there and it has. I had the New RV parked in my back yard packing it up to go to South Dakota for thanksgiving and realized the hot water tank would not work on gas or electric. Drove it right back to the dealer and left it. they called me the next day and said it was fixed, asking what the problem was and they said the wires were not even hooked up from the factory. ($1K walkthrough). Got it back to the house filled the tank full of water to check out all the fixtures and noticed the pump switch on the outside for the shower would not work and also could not get any water up to the ice maker. This is already getting old. Drove it back to the dealer and left it. They called and said a wire had a short in it and had to order a new harness. ($1K walkthrough). Got it back home and now needed to winterize it for the winter. I was able to get the RV Antifreeze to flow everywhere except through the Ice maker but thought it might be ok because I didn't think there was any water in those lines anyway because it would never make any ice. Now it is March warmer weather so I filled the water tank up turned on the pump and water ran all over the floor under the Fridge. Yep, busted valves to the ice maker. Took it back to the dealer and they charged me $562.00 to replace those valves said they gave me a break because I had so much trouble with this great new investment I bought. I have had the RV back to the dealer for a number of issues over the past few months in fact the dealer has had the MH more than I have. Most recently the slide out awning covers won't retract when the slide comes back in, they said there was nothing wrong as they just happen to work when the moved them out and back in again but I know there is still a problem. The worse is yet to come. I was planning a trip to New Mexico for my 70th birthday I have relatives coming from all over to help me celebrate. So, I took the MH back to the dealer one more time on 6/22/24 to have them again fix the Ice maker before my anticipated trip. They have had it for three weeks when the Service Manager called me and said that one of their guys apparently wasn't watching what he was doing ran into my MH with another trailer!! It has busted the front grill and windshield now it's not drivable and because they cannot get it fixed before the time I have to leave; they have completely ruined my trip to New Mexico. So now I have asked them to help me with a trade as I'm so tired and fed-up with everything that has happened, and the best deal the manager says he can do for me is to charge me another 40k on top of the 134K I already paid for this one. You would think he would have a little more compassion for all the trouble I have had. I've paid all I'm going too for any more RV's I wished I had never bought this one in the first place. I feel that I have been pretty patient with this company for the last 7 months, but I have had enough. I have read other reviews and have to agree with most of them that their customer satisfaction is way below a Zero I just wished I had read all the reviews before I bought from Blue Compass RV of Dayton Ohio. I do not recommend this particular business to anyone, very un-happy with them. Larry Clarence.

I am in my mid 70’s and have purchased numerous RV’s and autos and never been treated as badly as I was at the Newtown,Ct. dealership by Nathan. There are to many reasons to list why I am writing this review. I have written good and bad reviews prior so I am not just a poor reviewer writer. If you listen to me you will save a lot of money, the minute you sign the papers you will never be helped again! BEWARE!!!!

Blue Compass - Post Falls, ID. - I've wasted enough time and energy with their service department, Lance in specific, that I'll try to make this short and sweet. I strongly recommend not ever, ever bringing your RV in for service here! Diagnosing issues competently seems to be an issue, they're incredibly expensive ($210/hr), 30-day labor warranty (as Lance told me....wow, with a shop rate like $210/hr, you only have a 30-day labor warranty?! - what a confidence booster), and lack of effectively listening to a customer's issue(s) and accurately understanding and translating that information to the technician. Lance, I do like you, but a little less of the "Lance-giggle", and the "don't worry, we'll take care of ya" or "we'll make it right", and more listening and understanding of the customer's issues in the beginning, might actually get you folks more positive reviews. As well Lance, don't believe for a second that I believed some of the BS you told me. The fuse panel was not replaced, nor is it one-piece with the converter (at least in this case, and confirmed by the manufacturer). Along with all the other old parts left in a box in the trailer, even down to the broken 30 amp circuit and old battery jumper cables, how did the "one-piece" to the converter fuse panel not make it in the box of old parts? The old converter is there in the box, but where's the "one-peice, connected fuse panel?" As a result, I adamantly refuse to purchase anything or seek services at the Post Falls location. I strongly adivise others to steer clear of this establishment at all costs.

BUYER BEWARE!!!!!!! Purchased a Used Fifth Wheel Travel Trailer on 11/17/23. I will admit I had every opportunity to walk away from this sale with the loss of a $1500 deposit that the dealership said was non refundable, the deposit was made against my better judgement. First inspection of the RV after deposit was made over the phone showed multiple flaws with the unit and I was willing to allow the dealership to make the necessary repairs before pickup date. On the pickup date our inspection showed the repairs were not completed as promised and our deposit was at risk of loss if we did not allow them to try and make the necessary repairs on the pickup day. The walkthrough technician was extremely frustrated with my requests and continually slammed the plastic refrigerator door and told me to use “Man Strength” if I wanted it closed, it was clearly broken. This experience was terrible and a show of poor customer service. After all day in the dealership we opted to take the unit as it was as to not forfeit our deposit. Fast forward 24 hours and the problems started to show face. Stereo not working for more than 5 minutes, Hot Water Heater not working after Tech De-Winterized the unit, Refrigerator making loud sounds, and the worst was the faulty landing gear collapsing and causing major damage to the RV. After multiple phone calls and emails I was eventually told these problems were all mine and the dealership wanted nothing to do with assisting in any of the problems that arose, they did offer to give a quote to fix the damage done by their faulty RV. As it stands this RV is currently stuck on the back of my truck and can not be removed as the landing gear is completely broken. As a buyer I would be cautioned against doing business with this company as their values are clearly those of profit and nothing more. Mark my words, you WILL REGRET purchasing anything from this company and they will not stand behind anything they promise. You have been warned. Blue Compass is a huge Corporate money grab that you will regret doing business with, search and read the reviews yourself