BluecompassrvReviews of bluecompassrv.com

After 7 purchases in 10 years, this deal ended my relationship with Blue Compass RV. BE WARNED!! MUST READ. We were repeatedly called back to sign “new paperwork” due to errors by finance manager Michael, who submitted incorrect finance info. They added a $2K roadside plan without our knowledge, buried in the “new paperwork”. I wouldn’t have bought it as I already have coverage. Their errors made the maintenance warranty a separate loan, doubling our payment. Seriously, 2 loans for 1 RV? Michael told us we couldn’t cancel the warranty and only provided the cover sheet, not the entire contract. We later obtained the full contract and it was clearly eligible to be canceled. Was it incompetence or deception? Caution, finance is having conversations that contradicts what’s written on a legal contract. Leadership’s response was dismissive. Vice President of Sales Brody Thompson contacted us, questioned our integrity instead of addressing the facts, stating, “This is the reason so many dealerships act as if they don’t care about the customer, because it’s clear so many customers care not to keep their word.” Then he closes his letter; “Two sides to a story”. This response speaks for itself. He’s not interested in customer service or learning the facts of this transaction; he’s only focused on making a sale. Bottom Line: unauthorized add-ons, incomplete/missing documents, conflicting loans, delayed refund. Proceed with caution. Consider other reputable dealerships. I encourage others to check out similar complaints on the Better Business Bureau website (BBB).

My husband and I bought a used 16’ Airstream Caravel from Blue Compass in Albany, NY. We noticed a large dent in it when we picked it up but thought maybe we just hadn’t noticed it before. We took a photo in the parking lot before we drove away. We tried to ignore it for several months but it kept eating at us. Finally, we reviewed the video that our salesman had sent us a week before we picked it up. No dent. When I called to inquire about what could be done, I got the runaround. No return phone calls, no communication. Finally, after 4 tries, I got in touch with our sales rep, Melissa. Honestly, she was much nicer the day we bought it! Of course, on that day everyone was trying to sell us warranties and roadside service. Conversely, she was very short and uncooperative with me when I had an issue. Told me that they could do nothing for us. They would fix it, at our expense, even though we have documentation that it wasn’t there when it was shown to us. Very unhelpful. Obviously, she is a representative for the service team, not the customer. I will find somewhere else to do business.

I know this is a long review but I want to save you some time and money. Don’t take your RV for maintenance or repair work to Blue Compass on Friendship Rd, Buford. The only good thing I can say about the service department is that they are friendly. Unfortunately they are also incompetent. We bought a Dynamax DX3 in Oct 2024. Not from Blue Compass, from a dealer in Texas. In September of 2025 we talked to the service department about getting warranty work done in Oct before the warranty was up. We gave them a list of 7 things that needed fixing and told them we would be out of the country for 2 weeks in Oct and we would bring the RV in to get the work done then. We talked to them several times before dropping off the RV and then went over the list again. Also, a trucker had backed into us in a gas station and dented one of the back side panels ( not warranty work) and we wanted that fixed. So, 2 weeks later we go to pick up the RV and none of the warranty work is done but the back panel is fixed. It took Dynamax 5 months to approve the warranty work! 5 months!! So after the warranty work is all approved and Blue Compass gets the parts we take the RV back in to get it all replaced. They said 3 or 4 hours to get the work done. We had added 2 new problems that came up (after the warranty had expired of course), a leak in one of the slideouts and a leak in the plumbing under the sink. It took 2 days (not 3 or 4 hours) and when we go to pick up the RV (after several conversations with the service department over the past couple of months I had realized that they were pretty incompetent) I started to go over the list of things that were supposed to be fixed and find out 1 of the items was denied by Dynamax and they did not bother to tell us that. (My husband took care of that problem by talking directly to the manufacture of the tire monitor). And another item to be fixed (broken ice maker) was not even addressed. They told us that they would get an ice maker in the next couple of days and contact us. It’s been over a month and we have not heard from them. As for the 2 items we asked them to fix not under warranty, $500 later, the slide still leaked and they left a purple circle on the floor in front of the sink that will not clean up.

We were dealing on a unit that they were having “paperwork issues” on. We were told different stories by different people. We were pressured to put a deposit on it and wait. We walked away, we were then contacted by Brynn in sales about 3 weeks later to tell us that they had it worked out their problems and had dropped the price. We negotiated again and came to an agreed price. We filled out their credit app and said we would put a deposit on it by credit card. This was a Saturday afternoon. We hadn’t heard anything by Monday afternoon so texted to ask status, heard nothing. Contacted again next day, got a one line text, “unfortunately unit sold on my day off” Very very unprofessional company to deal with! STAY AWAY! Especially the dealership in Winston Salem!

They lie with their eyes wide open they lied about the trailer. They lied about the finance. They lied about paying yours off and cut me too much to give them to pay my camper off. I made two payments on two campers and one I didn’t even have Kelly’s the financial officer I don’t know what store she works in somewhere in Texas. Do not listen to her. She’s a liar. We’re not return. Your calls threatened to go to the attorney general before I can get anything done. they’re a bunch of fraudsters do not buy nothing from blue compass.

Our law firm attempted to purchase an RV. Nathan Ogletree (478-714-0533), Roland Boughton (678-327-2296) and Josh Alexander (770-945-2435) all lied to us and stole $150k from our company. We agreed to purchase what we were told was a brand-new RV and only after they demanded that we go ahead and wire $150k to them were we called back and told of several issues with the RV that needed repair. We told them we no longer want the RV, since it's in disrepair, and they continue to hold our money of $150k that they stole from us. They also tried to sell us a warranty for $8k and refused to send the coverage details after we requested this numerous times. When they finally sent us the warranty coverage details, it covered absolutely nothing, which Nathan Ogletree did not deny. They were just trying to scam us out of an additional $8k.

We purchased a used 30 foot 2018 Rockwood travel trailer from the Blue Compass Lubbock dealer. We were told that they would inspect the unit thoroughly. And, that there were certain things they were "required" to inspect. On day two we started having trouble with the propane furnace. There was a gentleman who happened to be in our RV park working on another another unit that said he would take a look at it. He turned out to be a certified, licensed inspector/repairman. The furnace had obviously not been tested properly. The propane regulator was faulty and the unit was blowing soot out of the exhaust vent. Also the propane lines were full of oil and debris. I'm no expert but this looked and sounded like a safety issue to me. I was also told they would drain the fresh water tank for me. As it turns out the tank remained full and the drain handle was broken. "AS IS" does not mean you can take advantage of people. After going around and around with the Mgr. he said "bring it back in" and we will "take a look at it". I informed him It was delivered to the RV park, and I'm 70 years old and he should send someone to fix it or come pick it up. He declined ! It cost us over $900 to bring the unit up to regulatory/safety standards. I just don't understand how they can make promises to good hard working people and not honor them. .....BUYERS BEWARE.....

WOMEN BEWARE! I drove there to look at and test drive an RV. They said I could not test drive it unless they ran my credit. Stupidly, I let them. I did not want to waste my trip without test driving it. How do you know if you want to buy something without test driving it. The unit was making a weird rattling noise. I was told it was common..I passed on the unit. I felt duped into letting them run my credit. I tried to call the manager to see if this was their "best practices" I was ignored, so I had to drive over there. He was very difficult to work with but eventually he agreed to get the pull removed from my credit. As soon as I left he asked me to pull my negative to review down. I said I would when the credit pull was fixed. I have not hear back from them.