BLS InternationalReviews of blsspainvisa.com

I am extremely dissatisfied with the service received at the Spain Visa Application Centre in London. I paid £210.94 per person (£421.88 total) for premium service, expecting a higher standard of organisation, priority handling, and customer care. Unfortunately, the service provided fell significantly below expectations. Despite confirming our premium appointment at reception, we were incorrectly directed to the general queue and made to wait for over an hour, while other applicants were processed ahead of us. Only shortly before the lunch break were we redirected to the premium lounge, which resulted in us spending less than 10 minutes there. The conduct of staff was also concerning. We experienced dismissive behaviour, lack of communication, and were even told to leave while my daughter was still being processed. When attempting to raise concerns, a staff member told us to “get out” and suggested we withdraw our application if we were not satisfied. Additionally, we were informed that no further assistance could be provided due to the lunch break, and we would need to return after an hour, despite already being in the middle of the process. This experience reflects poor organisation, lack of professionalism, and failure to deliver the premium service that was paid for. I would not recommend paying for premium service based on this experience. I hope this matter is taken seriously and addressed appropriately.

Weird strange Zero improper and poor communication Delays upon delays Alot of AI agents,fake phone lines and emails hence can't speak to an actual human. At this day and age surely. Streamline processes and you will maximise your profits..Simple

I had a very disappointing experience at the BLS International Services Ltd Spain Visa Application Centre in London. My mum and I paid £210 each (£421 in total) for the Premium Service, expecting priority treatment and access to the premium lounge. However, when we arrived, no staff member informed us that we were premium applicants. We waited and queued in the normal seating area for a long time while staff could clearly see us but did not guide us. Only at the last minute were we told we could use the premium lounge, where we spent only around 5 minutes. Essentially, we paid a significant premium fee but did not receive the premium service we were promised. The environment inside the centre was chaotic, overcrowded, and poorly organised. Staff communication with applicants was unacceptable and often rude. While waiting at the biometric counter, I witnessed a staff member shouting at a male applicant and instructing that he be sent out. This behaviour was unprofessional and created a very uncomfortable atmosphere. For a service charging such high fees, professionalism and proper customer care should be expected. Unfortunately, this was not our experience, and I will be requesting reimbursement as the premium service was not delivered as advertised.

It's been two months, and I can't make an appointment. I can see the slots are available, but the website keeps glitching. It's really frustrating, and I wonder if this is being done deliberately to make it impossible to book through the ordinary route. Honestly, I don't know how best one can apply for a visa with such horrendous inefficiencies.

Absolutely terrible experience. The appointment system is completely unreliable. Slots are supposedly released around 9–9:30 AM and 6:30 PM, but the website either crashes or becomes unusable every single time. Even worse, the site shows multiple “available” slots (highlighted in green) across locations like Deira City Centre, Mankhool, and Sharjah, but after filling in all details, it suddenly says “slot is booked.” This happens repeatedly. The call center is equally useless—no one answers due to “high call volume,” so there’s zero support. This entire process feels misleading and honestly looks like a setup to push people into paying for premium services. Completely unacceptable.

1 star: Since February refund due still not processed. Contacted via email and went into office twice but nothing. BLS Cape Town office

You've filled 100% of the form and attached all relevant documents. Keep them safe. You must pay $15 or $30 only to complete the service. Some work hard, but some still earn the same money. It makes one think about working at two places. The Indian government should consider opening another service center in Singapore or changing to a more efficient service.

The service provided by BLS is absolutely unacceptable and reflects a shocking level of mismanagement. With hundreds of applicants waiting for NRI certificate processing, operating just a single counter is nothing short of negligent. The processing speed—barely 5 to 6 applicants per hour—is painfully slow and completely unjustifiable. During the exam preparation period the applicants are forced to endure long hours of waiting in overcrowded conditions, with no clear system, coordination, or concern for their time. This is not just poor service; it shows a complete disregard for basic efficiency and customer respect. For an organization entrusted with handling important official documentation, this level of incompetence is deeply concerning. Such substandard service does not just inconvenience individuals—it damages trust and brings down the overall perception of service quality. Immediate and serious improvements in staffing, planning, and accountability are absolutely essential.