Miss Laura Ruiz H.
An absolute shame and extortion
An absolute shame and extorsion. I am Spanish and I am trying to sort out a visa SINCE FEB for our fully booked trip in Sept. This company which has a monopoly with the Spanish Consulate/Embassy ( Another embarrasment for the Spaniards abroad) does not answer their phone, does not answer their mail and only when one get rude with them, they answer to tell you that there is no spots available to process the Visa, H O W E V E R if you want to do use their service " Visa from home" the costs is + £500 - which is an extortion and what they do is avoid people who are not European to go to the Schengen area. Since Feb I am trying to reach out to them to ask for support on getting the visa sorted, and I don't get absolutely nothing - this is a bottleneck from the Embassy ( which I also put a complaint) but the fact that the phone the provide is FAKE and they DO NOT answer to any queries or provide any solutions is very sick and embarrasing as a Spaniard.




