BLS InternationalReviews of blsspainvisa.com

I gave a 5 star review when I applied the Spanish visa previously. BUT now I am giving it a one star. I have been trying to book a visa appointment for the last 2 months and still no success. HOWEVER there are a plenty of appointments available with certain “agency” which charges high fee and requires applicants’ personal data to acquire a visa slot!!!! !!!!! What also amazes me is that over 100 five star “reviews” popped up on google reviews in the last week??? HOW and WHY? I am wondering why such behaviour of BLS has not alerted the Spanish authorities and the relevant bodies in the UK?! What is going on behind the closed doors? No appointments online! No customer service! But a plenty of agencies selling slots! What more?!

1. DIFFICULT TO GET A BOOKING SLOT since last November. We planned a trip to Spain this Feb, but I clicked almost everyday since last Nov and all were fully booked for Nov and Dec 22. It was only after Christmas slots from January appeared. 2. UNTHOUGHTFUL BOOKING SYSTEM. We need to book for both myself and my son, no problem at all when you filled in online forms. However, when trying to book the appointments, you were not allowed to use the same email to book two appointments. Then I had to delete one application and restarted it by using a different email account. 3. HUGE DELAY in notifying if a missing document is requested. It's common sense that visa application is vital for the applicant, the visa centre should have advised the applicant at the first place if additional document needs to be provided. Why couldn't the visa centre have sent instant text message? Instead, they chose to send a letter via DX courier without any tracking provided, which ended up as a delayed letter for more than 10 days by the time it reached us. I also checked the tracking history on DX website after received it, the date on the letter was 19th Jan but DX only received it on 23rd Jan. The visa centre sent a notification email, which was also 5 days later than the embassy told them to do so. 4. POOR REPLY OR NO RESPONSE VIA PHONE/EMAIL. I called the visa centre to clarify the situation, they told me it would be better to email, then I emailed but never got a response. 5. DELAY IN SENDING THE MISSING DOCUMENT TO THE EMBASSY. I brought the missing document to the visa centre before the requested deadline, but after 6 days I received the letter of 'your application is closed due to missing document'. I wondered when the visa centre passed my missing document to the embassy and how DX the courier processed it. If the requested document needs to be submitted within 10 days, how does it count the days? Till the day when the visa centre receives it, or the embassy receives it? This is so tricky and unfair for the applicant if the working and communication efficiency of any party involved is low. I called the visa centre later but they could do nothing if the case was closed. There are clauses of 'no liability for any delays, or for loss...' on their website, so you can see my points. I appealed to the embassy, they told me it would take a month at maximum to resolve. So we had to cancel the trip, the flight tickets can't be refunded of course. This whole experience is so awful. It's not only about the time and money we spent. The visa centre is supposed to provide decent services as a bridge between the applicants and the embassy. What we found out this time is how irresponsible they are, with such poor communication and processing ability. PLUS, my appeal was successful after ONE MONTH. That means something must have gone wrong in the Visa Centre!

The services are impossible, no date, because it's all ways for people to make money. I am desperate to pay £487 to get the mobile biometric service to come to me. Please, has anyone had this experience? How long did it take to get your visa? Help

This is insane. Been trying to book an appointment for the last 2 months. Staying up till midnight checking. Was told that everything would be ok on the phone but I doubt that. I need an appointment or will need to cancel this holiday. All slots are just booked up by seedy travel agents. Sometimes a slot goes green but then when clicking it’s unavailable? What is happening?!

Is there a way to say that they deserve no star at all? it would be better if they shut down, because No thing is good about that website

Very bad, no Spain from now on, consulate and Bls they can have each other

This deserves no stars! Very frustrating to get appointments and they obviously use Purolator for pickup and drop off which is a ripoff form BLS because the possibility of getting a processed application is ZERO either because the staff is lazy or has mood swings! For a country that has a lot immigrated to Canada their centres are are not good enough! The website literally looks like a html website that you can’t upload documents. VERY typical unprofessional Indians at work. I had better experience in India for all services than this BLS! Absolute disgrace for us Indians

Shockingly bad. I was told two weeks ago to "wait" for March appointments that would open up this week. I went online today and appointments had been booked up until the end of April! The process is unclear and doesn't tell you when to look for appointments. There is no possibility of booking a virtual appointment and now I will have to stay online during work hours to try and find a slot even going late into the night. The phone operators have been unhelpful. You are "reassured" that things will all be okay but soon realize that they are just trying to get you off the line as soon as possible. If people are forced to buy plane tickets, hotels, travel, and all else before these appointments the company needs to allow for better processing. Especially as there is only one center available in England. Incredibly frustrated.