Bloomerang CRMReviews of bloomerang.co

Bloomerang's customer service is fantastic! The videos are great for learning at your own pace. I love that webinars are live and recorded. Being able to offer suggestions for ways to make Bloomerang even better is great. The one issue is that we've repeatedly had scheduled reports not sending, and being told "delete the schedule, and recreate it, if that doesn't work, delete the report, and recreate and and recreate the scheduled send." And then the same thing happens.

It was helpful and gave us ideas to work with.

A really good system What I appreciate most is the ease of use and that system is useful for multiple purposes--the storage of donors and their activities, a communications system with donors, and the generation of reports. I would like, however if there was automatic training when changes are made in the system.

Bloomerang has met our every expectation in the two years we have been clients. The functionality is similar to pricier CRM/Donor Database Management systems. The chat support is top notch! The associates are prompt, informed and really work to understand the issues and get things resolved. The return on investment is among the best in the industry; especially for smaller organizations with modest budgets and fewer thank 1,000 donors. Bloomerang is a Win-Win!!

I love Bloomerang because it is easy to use and offers a lot of features. However, when I asked how I could use Bloomerang to text a large group (8000), they steered me to one of their products that did not answer my needs. I would have appreciated them telling me they couldn't do that, but had another suggestion.

The program is user friendly and captures all the information needed. The email piece is also very easy to use and gives all the options making it very easy to put together.

Overall Bloomerang has the features we need with the customer service answers to help us use the system well. Pros A variety of reports can be generated. Can schedule reports to send to team members. Task, interaction features Separate profiles for spouses NCOA updates Customer chat service is decently accessible and usually knowledgable Split donations are easy to record Has stock donation section Profile fields are fairly customizable Cons We cannot send email tax receipts to Household accounts because the total gifts from both spouses are not added together into one report for that household. We usually can get quality answers to our questions, but it's also not uncommon to get a variety of answers for the same question. Thus, it can take a while to feel confident about how to move forward. The dashboard reports in theory are very helpful, but we've not always found them to provide 100% accurate data. The complicated pricing and product options (and frequent changes to both) are not user- or customer-friendly. While on one hand, it's nice to have 'menu' items to choose from, on the other hand, it seems that other similar systems are including for no additional cost some of the add-on features that BL charges more for. And most of the add-on features are not cheap. Also, we left eTapestry in part because that company was limiting the options with that system. When we chose Bloomerang, it seemed more 'open' and customizable. Right after we signed our agreement, Bloomerang payments were introduced, which seems to have been the beginning of a lot of other 'closed system' decisions that BL has made. And - they've added an additional monthly fee.

Bloomerang is easy to use and the support team is very responsive and helpful. I appreciate the informative webinars on fundraising and use of the Bloomerang system.