Thomas
Good software, terrible support
We are three year users of Bloomerang. It is a good CRM, but but the support is terrible. There is no written documentation for the software. Just web-based training modules that lack depth. Their support almost always tries to force you into videos which are slow and very basic. They have many obstacles to keep you away from human contact. Phone support is always busy. If you are looking for phone support expect a 30 minute wait with terrible hold music and prompts to get you to go to the worthless web based support. Email support is a 24-hour response time and often does not address the actual question asked. This was a 3 star review, but I'm revising it to 2 stars. Here's why, Bloomerang responded to the review in less than two hours, quicker than the last support email I sent. But their response is this "We’re truly sorry to hear that your experience with our support resources has been frustrating. If you’re open to it, our chat support is often the quickest way to answer questions." Anything to avoid the client actually talking to a human.
Response from Bloomerang CRMJan 9, 2026
Hi Thomas, thank you for taking the time to share your honest feedback and for being a Bloomerang user for the past three years. We’re truly sorry to hear that your experience with our support resources has been frustrating. If you’re open to it, our chat support is often the quickest way to answer questions and connect with a live specialist, and our group trainings provide deeper, interactive walkthroughs with time for questions. You can also find written documentation articles and step-by-step guides in our Help Center at https://help.bloomerang.com/en/. Thank you again for your candid feedback that helps us continue to improve.