Olive T.
Great customer service, just not worth the cost.
We signed up for the demo to be sure we wanted to go this direction and the demo was AWESOME! Decided to purchase the premium tier and thought for sure some of the elements in the demo would be included, but were not. The vertical video BW sent us is awful! You can definitely see the AI generations and distortions and the video cannot be used in it's current state. The horizontal video was a little better, however, it is very basic and the only AI elements that were added were the spinning of the ceiling fan blades and the flag waving (very unnaturally, waving backward, might I add). The typography is also very basic in the Premium tier. For an investment of $149, you should receive videos that have more luster and exciting effects. If you are a Canva or CapCut user, you can do this type of video work easily. We will say though, that their customer service it great. They are very responsive and will attempt to correct mistakes. They were just unsuccessful with our corrections. Ultimately, the video we received from them is unusable, as it does not reflect the listing in the best way, which is key when advertising and marketing a listing. Others may have better luck when purchasing the premium tier, but if you are looking for the type of work BW advertises, be prepared to spend $350 for the Viral Video for each listing you want to use their services for.