The moment they changed their platform to offer new packages they wiped out our already purchased available videos - they put you in a loop and while they are nice they provide the worst customer service that can even be imagined. They provide a mediocre product with absolutely terrible service - DO NOT USE THEM!
BH
Bridgette H.
Better than the competition.
I find the process and turnaround time to be more favorable than other options. The final video includes a few AI tweaks which really helps enhance the video. Polished and professional finished product.
LJ
Lisa Johnson H.
Very quick turnaround on my listing…
Very quick turnaround on my listing video.
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Tory In R.
it was great to have a turn around in…
it was great to have a turn around in 24 hours with some new contentn to post for my listing.
BA
Brooklyn A.
I love the walk through video
I love the walk through video. I wish the voice over followed along with the pictures. The voiceover is talking about the bedrooms and the video is in the kitchen
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Brian S.
Blonde waterfall has been a wonderful…
Blonde waterfall has been a wonderful job with my listings. I recently used their product and within two weeks Home was under contract. I would highly use them again.
GI
Gina
Overall I am pleased with the videos I…
Overall I am pleased with the videos I received. It was as advertised. I signed up for the premium service and received 2 videos for my listings. My only hesitation is that you can not reach anyone by phone if you have a question or problem.
OT
Olive T.
Great customer service, just not worth the cost.
We signed up for the demo to be sure we wanted to go this direction and the demo was AWESOME! Decided to purchase the premium tier and thought for sure some of the elements in the demo would be included, but were not. The vertical video BW sent us is awful! You can definitely see the AI generations and distortions and the video cannot be used in it's current state. The horizontal video was a little better, however, it is very basic and the only AI elements that were added were the spinning of the ceiling fan blades and the flag waving (very unnaturally, waving backward, might I add). The typography is also very basic in the Premium tier. For an investment of $149, you should receive videos that have more luster and exciting effects. If you are a Canva or CapCut user, you can do this type of video work easily. We will say though, that their customer service it great. They are very responsive and will attempt to correct mistakes. They were just unsuccessful with our corrections. Ultimately, the video we received from them is unusable, as it does not reflect the listing in the best way, which is key when advertising and marketing a listing. Others may have better luck when purchasing the premium tier, but if you are looking for the type of work BW advertises, be prepared to spend $350 for the Viral Video for each listing you want to use their services for.