Alan M.
7KB file when I download my Photos
When I download my Photos, I get a 7KB file that cannot be opened or previewed by my Mac, but I can see it is a 9MB file in the folder on the Mac app
Response from blomp.comMay 20, 2026
Hey, We’re sorry to hear you ran into this issue. In some cases, download issues like this can be related to the file not fully completing the download process correctly, which may result in a very small unreadable file appearing locally instead of the original content. Please contact us directly at [email protected] with the affected file details and we’ll gladly investigate this further for you. Our support team is available 24/7, and issues like this can often be resolved once reported. Kind regards, Blomp Support



