Blink HealthReviews of blinkhealth.com

Totally incompetent, unethical, and potentially illegal actions - They didn’t respond for multiple days to an order for a medication that is needed to function daily. When they do reach out, it’s one person after another who doesn’t seem to know what they’re doing. Each time they transfer you, you have to start over again with the next person. Then you’re told that they can’t expedite the shipping and it’s going to be 5 to 7 business days before you get the prescription when they’ve already had you waiting for 5 1/2 days while they did processing. If you ask to speak with a supervisor, you’re told it’s two business days before anyone’s going to get back to you. Update: After I wrote this review, the insanity continued. They received the prescription on December 22, 2024. They manage to hold out on following up until multiple days into 2025. I informed them repeatedly that, besides urgently needing this medication, my old insurance coverage with no co-pay, which they verified on the 26th, was expiring at the end of the month. Suddenly, they pop up again, the first week of January, and they want me to cough up a co-pay. Additionally, my doctor and I attempted to change the prescription to another pharmacy later in December so it was filled. Blink actively blocked the prescription being transferred. This reality was verified by the other pharmacy and later by Blink. It wasn’t until I threaten legal action more than a week into January that they released the prescription. It took multiple outreach attempts from my doctor as well to force Blink to release the prescription. By the time it could be filled and shipped by the new company, I had gone almost a month with my eyesight increasingly becoming worse to the point that I could not work more than two or three hours a day cumulatively, costing my family, and I substantial income as I’m a single parent. I repeatedly pointed out to Blink what was happening and begged them to fill the prescription and was brushed aside. I’m filing complaints with the Attorney General’s office over unethical and I would think illegal practices. First, they hold the prescription. Then they try to force me to make a co-pay when none was originally due. They intentionally slow down communication so you can’t reach a supervisor to complain the same and sometimes even the next day. In the process, they blocked the prescription from being moved to another pharmacy that will do the job in a reasonable timeframe. This is some scam they have going here!

My Dr prescribed Voquezna a new drug for acid reflux. I mention this because it seams that this drug is only available there. What a night mare it has been trying to get the medication shipped in a timely fashion from BlinkRX! I started with a 2 week sample from my doctor. After roughly 1/2 dozen phone calls to BlinkRX I got a 30 day supply of Voquezna but about about 2 weeks after the sample had run out. Now, after another 4 phone calls incorrect texts, and confusion from BlinkRX about what mg they should be shipping, it's looking doubtful that I will receive a refill before my first one has been used up. Although the BlinkRX customer service people have always been very polite this company is fairly incompetent and I would recommend you would look elsewhere unless your prescription use is optional and you have lots of time for repeated phone calls, your time is not valuable, and you are an extremely patient person.

The first thing! The very first thing they want when you enter the site is your Credit Card info. They just try to be a middle man between my ins co and my pharma, They are a joke. I will NEVER pay them ANYTHING, and will work with anybody that wants to file a lawsuit against them. So Far, they have tried to charge my credit card 3 times. They need a FED Investigation quick!

A terrible way to buy medications because they offer free shipping through the USPS. You’d think that was a great value until you realize how broken the USPS system is! I ordered medication almost 30 days ago and it’s been delayed or lost through the USPS. This is the second time it’s happened ordering through Blink. I sent Blink an email, and they couldn’t care less! Avoid Blink!!

Called Phantom Pharma. They directed to BlinkRx. Called.. AI system .. Caught in AI loop. Called directly.. 12 mins to answer. Asked about the price of Voquezna. They said transfer script and then we will tell you price. Given how they handle customer service (terrible) the risk of transferring was too great. If it was $ diff why would I go through the drill. Trust pilot shows lots of 1star ratings. That says a lot.

My doctor sent my prescription to this service. It needed prior authorization which was obtained from my insurance company in a few days. My insurance company does not work directly with this service. I called customer service to find out if they received the prior authorization. I spoke with seven customer service representatives over two days before the order was put through. Every representative said something different. They sent my order to a different state and only postal delivery. No supervisor was available and no supervisor called back in over 3 days! I called the pharmacy to which my prescription was sent and they could not give me a date when the prescription might be available. They just said they had many orders. This means I may have to wait three weeks to get medication that is immediately needed. Bad service, unclear messaging, uninformed personnel all the way through. And no supervisors. A supervisor should be available on any call, especially given the poor communication. Customers are not purchasing widgets or home decor; they are trying to get needed medications. A three week wait is too long. Highly dissatisfied and not even sure I will ever get this medication. Badly organized company and NOT what they advertise in terms of service and supply.

If I could give negative stars…I would. Horrible customer communication and processes. I got bounced around from person to person via phone and text and never clear resolution of problem. No one intelligent or thoughtful enough to answer questions about an urgent need for Rx. Refuse to use them again.

So I received the first to vials of my medication and then nothing. They told me they would ship monthly. Now I have to call first to initiate. They said with my insurance would be no charge, but now they have to check pricing and I need to call to remind them. Bad service, bad communication. Now they tell me if I want auto refill I have to request it. Not impressed.