Blink HealthReviews of blinkhealth.com

My prescription is supposed to be on an auto refill, but because their “system” didn’t mark my prior order delivered, it never processed my refill. I had to reach out to them to question why my refill wasn’t placed and Brittany was very unhelpful - not to mention chat responses are very slow and no one ever responded to my emails. She said they couldn’t expedite my refill, leaving me without my prescription for days due to their extremely slow shipping. She also claimed it would take several hours for my refill to process, but by the end of the day it still had not. So I had to reach back out and a different person processed it immediately. Unfortunately, my order arrived in my destination sorting center only to then be sent several states away, where it still is. So I’m still without my refill. When I go back to my dr, I will be asking them to switch pharmacies immediately.

On January 2, I received notice of a refill "to be shipped" but it never happened. On January 10th, I received notice that I was removed from Auto Refill. I called to find out why and I was told my cc payment declined. I use my insurance credit card for my pharma expenses. I called them to ask if there were any declines and received confirmation that no declines occurred. Now, I am completely out of my eye drops. This is really poor management.

I have been unable to obtain my prescription, despite repeated phone calls and texts

It is expensive and it didn’t work well

My wife needed a prescription filled through her eye doctor as a pre-treatment for cataract surgery. The doctor gave her a coupon which knocked the price down from $2000 to $30. She placed the order, but it never arrived. We tracked the package through UPS who delivered it to the wrong address (the driver took aa picture of the package on the porch, but it is not our house). We contacted BlinkRx and offered to send them pictures of our front porch, but they said that wasn't necessary, they would probably approve re-shipment and would send us an e-mail. When that didn't happen, we called them and they told us the package was being processed and they would call us back in a few minutes with tracking info. When the didn't happen, we called them back and they told us that re-shipment had been denied and that somehow, this was our fault and they wanted $2000 dollars to reship, presumably using the same company and the same driver who will more than likely deliver it to the wrong address again. A prescription of this value should have been mailed to a local pharmacy, but apparently, this would constitute a conflict of interest. Most companies would make good on an error like this, but BlinkRx has chosen to give us the shaft.

I’ve had nothing but problems with this organization fulfilling and shipping my prescription in a timely manner. My doctor sent a prescription refill request in December. January rolls around and I get NO notification that my prescription is shipping. I have the doctor send another refill request just in case. They still haven’t sent it. I call and they said they received the request in December and have no idea why they haven’t refilled it yet or what went wrong. No apology. They said they’d put it through right away. As of today (48 hours later) they still have not sent any notification that it’s been sent and I’ve run out of my meds. If I could have it sent to my regular pharmacy I would so I’d never have to deal with their crappy customer service. They put peoples lives at risk by not sending meds in a timely manner.

They are great if you are ordering a sweater in July

Called to report serious side effects from their bottle of Voquezna after no side effects using doc samples. Asia, phone rep, said blink is only pharmacy with manufacturer to offer discount to insurance. This was news to me as they charged $600+ for 1 month(good rx shows competitors similar). Since she didn't want to take the report, I'll call FDA and file it with them. UPDATE--there's a mfg coupon that our doctor said Blink is supposed to apply--yeah?? They didn't. And we found out major pharmacies including Walmart can fill this.