Kayla W.
Supposed to save money, but it cost an additional $200 instead
They called to fill an RX that my husband had already authorized. Then when I realized our double order, they refused to stop production/shipment and I had to eat the duplicate $200 charge. I made three separate calls to try to resolve and the medicine showed up anyway. Very rigid, not customer focused. They just want to authorize payment and ship the product. We are discontinuing all service. Using this pharm was supposed to save us money, but it cost us an additional $200 instead.
Response from Blink HealthMay 6, 2025
Hello Kayla, Thank you for reaching out and sharing your feedback. We appreciate you bringing this to our attention. We are truly sorry to learn that your recent experience with Blink was not positive. Upon reviewing the account details, we have confirmed that the two charges are correct. These charges correspond to separate prescription transactions for each family member, as indicated by your healthcare provider. At BlinkRx, our primary goal is to help patients save money on their medications. Our records show that the price we offered was considerably lower than your insurance coverage due to our program. We regret to see you go, as we always aim to ensure our customers have a satisfactory experience with Blink. Should you require any further assistance in the future, please do not hesitate to contact us directly at [email protected] or by phone at (844) 926-2480, Monday through Friday from 8 am to 4 pm EST, and Saturday from 9 am to 5 pm EST. Thank you