Very slow connection, not interactive , offering dates for appointments 8 weeks in advance with no alternativein between
Response from Blink HealthAug 21, 2025
Hello Alan,
Thank you for reaching out. We truly appreciate you bringing this to our attention, as we value all customer feedback.
We’re very sorry to hear that your experience with Blink did not meet expectations. Please contact us directly at [email protected] so we can look into this further and work toward a resolution.
Thank you again for letting us know — we look forward to hearing from you.
Best regards,
The BlinkRx Team
BlinkRx Pharmacy
(844) 926-2480
Mon-Fri 8am-9pm EST
Saturday 9am-5pm EST
[email protected]
KK
Karen K.
False advertising
I specifically called to ensure that the prescription I was being sent was new. I was assured that it was new and would last 30 months. It was an expensive medication, not covered by insurance and the extended time was key in me deciding to use BlinkRx and this prescription. When I received the medication, it had been sitting on a shelf for A FULL YEAR!!! There was only 18 months left on the prescription. I have been told that I "am on a list" to contact for when patients receive a prescription that is good for less than 24 months, but so far, no real attempts to rectify the situation have been made
Response from Blink HealthAug 22, 2025
Hello Karen,
Thank you for reaching out and taking the time to share your experience with us. We truly value all customer feedback, as it helps us improve the care and service we provide.
First and foremost, we want to sincerely apologize that your recent experience with BlinkRx was not a positive one. We understand how important it was for you to receive a prescription with the full 30-month shelf life, and we regret that the medication you received did not align with what you were expecting. We also understand how concerning this can be, especially given the cost of your prescription and the role shelf life plays in your treatment decisions.
To provide some clarification, the manufacturer of your medication determines the 30-month shelf life based on the date of manufacture, not the date it is dispensed. This means that by the time it is filled and shipped, the medication may have fewer months remaining on its labeled shelf life. You can find additional information directly from the manufacturer here:
https://www.neffy.com/about/
That said, we recognize that this information alone does not resolve your concern, and we want to ensure you feel supported. If you would like to discuss your order in more detail, please don’t hesitate to reach out to us directly at [email protected].
BlinkRx Pharmacy
(844) 926-2480
Mon–Fri: 8am–9pm ET
Sat: 9am–5pm ET
Warm regards,
The BlinkRx Team
LV
Linda V.
Unauthorized auto ship
The company set me on AutoShip without my approval. And refused to accept the returned item. They could not verify that I had authorized the auto ship but still refused to take the item back. They had set me up for 12 refills when I only ever needed one of the item.
Response from Blink HealthAug 21, 2025
Hello Linda,
Thank you for reaching out.
We appreciate that you brought this to our attention, as we value all customer feedback.
We deeply apologize that you did not have a positive experience with Blink.
We're happy to hear that this matter has been resolved.
Please contact us directly at [email protected] if you would like to discuss this matter further.
Thank you
BlinkRx Pharmacy
(844) 926-2480
Mon-Fri 8am-9pm EST
Saturday 9am-5pm EST
[email protected]
EP
EP
Blink Not Effective
I honestly don't know who may be at fault but Blink was put on this to get my medication and hasn't done so. So, unfortunately, Im not impressed.
Response from Blink HealthAug 22, 2025
Hello Erik,
Thank you for reaching out.
We appreciate that you brought this to our attention, as we value all customer feedback.
We deeply apologize that you did not have a positive experience with Blink.
We're happy to hear that you've been coordinating with one of our dedicated agents in the attempts to resolve this matter.
If you need any further assistance, please contact us directly at [email protected].
Thank you
BlinkRx Pharmacy
(844) 926-2480
Mon-Fri 8am-9pm EST
Saturday 9am-5pm EST
[email protected]
MR
MARK R.
Had my physician send script to Blink…
Had my physician send script to Blink July 24. Office e-prescribed twice, Blink claimed they never received. Finally had physician manually fax the script-- Blink still claim they never received. Customer service is a joke, and now they quit replying to my emails, so cancelled the order. This has been a huge waste of time...
Response from Blink HealthAug 18, 2025
Hello Mark,
Thank you for reaching out to us. We truly value your feedback and are sorry to hear that your experience with BlinkRx did not meet expectations.
Please contact us directly at [email protected] or by phone at (844) 926-2480 so we may investigate this matter further. Our team is available:
Mon–Fri: 8 AM – 9 PM ET
Saturday: 9 AM – 5 PM ET
We look forward to assisting you and improving your experience with us.
Sincerely,
The BlinkRx Team
HB
Holly B.
Never received order
Never received order. Ended up cancelling order and requesting a different brand from doctor.
Response from Blink HealthSep 15, 2025
Hello Holly,
Thank you for reaching out and sharing your feedback with us. We sincerely apologize that your experience with Blink did not meet expectations.
To allow us to investigate this matter further, please contact us directly at [email protected].
We appreciate you bringing this to our attention and look forward to assisting you.
Best regards,
The BlinkRx Team
BlinkRx Pharmacy
(844) 926-2480
Mon-Fri 8am-9pm EST
Saturday 9am-5pm EST
[email protected]
CO
CRAIG O.
It’s shit
It’s shit. Lost my eye drops and blink idiot on phone refused to assist , cited I needed to contact my insurance even though there are 3 refills - absolutely stupid .
Response from Blink HealthAug 12, 2025
Hello Craig,
Thank you for reaching out. We truly appreciate you bringing this to our attention—your feedback is important to us.
We’re very sorry to hear that your experience with Blink did not meet expectations. We’d like the opportunity to investigate this matter for a possible resolution.
Please contact us directly at [email protected] so we discuss this matter further.
Thank you for bringing it to our attention and we look forward to hearing from you.
BlinkRx Pharmacy
(844) 926-2480
Mon-Fri 8am-9pm EST
Saturday 9am-5pm EST
[email protected]
NT
Nancy T.
My insurance company will not cover…
My insurance company will not cover this prescription. Your price for the same is absolutely outrageous.
Response from Blink HealthAug 12, 2025
Hi Nancy
Thank you for reaching out.
We appreciate that you brought this to our attention, as we value all customer feedback.
I completely understand how frustrating it can be when insurance doesn’t cover a needed prescription, and we’re really sorry you’re in this situation.
In many cases, we're able to offer significant savings compared to retail costs. That being said, we always want to make sure you're getting the best deal available.
We’d be happy to take a closer look and see if there are any lower-cost alternatives or discounts that might help.
If you would like to discuss this further please contact us directly at [email protected].
We look forward to hearing from you soon!
BlinkRx Pharmacy
(844) 926-2480
Mon-Fri 8am-9pm EST
Saturday 9am-5pm EST
[email protected]
