Miriam
Horrible
Horrible, Horrible, stay away from this gym. I joined Blink Fitness in 2019, visited the gym few times in the first months and then the pandemic started. they kept taking money out of my account even when the gym was closed due to the pandemic. I decided to cancelled my membership to stop the billing. When business reopened, I signed up again but only went once because I noticed that no one at the gym was following protocol imposed by the CDC. I let few several month pass to see if the pandemic situation got better, but I didn't see much improvement and decided to cancel membership again. This time, they told me that if I wanted to cancel my membership I would have to pay $50+. In the meantime, they kept taking money of my account even though I was not using the facility. More months passed without me visiting the gym, still paying for a membership that I have been trying to terminate. A year and a half into my membership, paying months after month, I noticed that they took $56.99 out of my account for maintenance fee, that was when I went to the facility and demanded for them to cancel my membership and refund the maintenance charge. They told me that they could cancel my membership but could not refund me the maintenance charge. I asked why do I have to pay for that year maintenance if I wasn't going to be using the gym, and only one day has passed since the renewal. They said that that was their policy and handed me a copy of the contract. I never got a copy of the contract even though it says on the enrollment page that I was going to receive on in the mail. Since there is no phone number to reach customer care, I decided to send them an email explaining the situation, but never heard from them. I went back to the gym and told them that if they were not going to reimbursed the maintenance fee, I wanted to be reinstated at the same membership rate. They said no, that I would have to pay the new rate as a new member even if my membership was only cancelled the day before. This company is a very dishonest and ruthless. I rather use other methods to do my exercise, but will never join that gym again.
Response from Blink FitnessDec 12, 2023
Hi Miriam! Thank you for leaving a review for Blink Fitness. We apologize that this was your experience. For further assistance please email Member Services at [email protected].




