Builders FirstSourceReviews of bldr.com

Ordered a mahogany front door at $5000. The employee never placed the order after months of being told it was. Finally placed, months later they delivered with deep gouges all over it. I refused order and was told the painter can repair it. Seriously, they do not care about the way they handle or deliver a door and it is expected to be damaged. They are not professional and do not value customers. Buyer beware. They don’t care about handling a $5000 Simpson mahogany door and don’t care how they service their customers. Also, I called 5 times to corporate and received a case number and a promise it would be elevated and replied to me. No one ever called despite repeated attempts. Horrible company

I needed a few quick roofing materials to finish a job and drove like hell to get to the store and came 10 minutes to close and the doors were locked and no one answered the phone. I went around the back and the door was open so I came in and someone greeted me with the phone still ringing. The employee wasn’t able to ring me up so I left there because the person who deals with customers took off early for the day. If you’re open until a advertised time, you should be able to stick around until then. That’s what you are getting paid for.

The worst customer experience I have ever had. It’s almost hard to sum up in a review because every single step was so disappointing. We ordered roofing materials from Builders 1st Source because the price we were told was much better than local competitors. Not only did we end up paying more in the end we also ended up with months of delays and a complete and total lack of communication or professionalism. The associate that handled the order was never available for questions or updates, mistakes were made, items were missed, timelines were not met, delays were not communicated, deliveries were missed and worst of all my phone calls, messages and emails went completely unanswered. As I write this review I am still waiting for a response to my last phone call which was 11 days ago when I was promised someone would call me promptly when I called to express my discontent after my billing was also completely mismanaged. I very strongly recommend taking your business anywhere else.

I ordered cm grade decking boards and received number 2 decking boards When I paid for the cm premium grade They told me they was going to charge a restocking fee and charge me 10$ more for each board!!!! What a crooked way to do business I will not return to that store

I am thankful to Wayne Madison at Builders First Source in Punta Gorda Florida for first class attention and devotion to my needs. I appreciate Wayne Madison because I'm a septuagenarian now and can't get along without somebody to get me through the standard bureaucracy and daily issues. To that end, Wayne continues to help me. He make sure things get delivered when promised and on time. Yesterday the delivery was actually a few hours early. Businesses earn reputations but the reputations are based not on advertisements or public relations. They're based on the individual contributions of good people. they are hard to come by these days. That makes Wayne Madison a true gem.

I don’t even give it one star. Wish I would have read the reviews before I got tangled up with them. The reviews are correct, they are order takers that is it. If you are buying windows do yourself a favor avoid the stress. My experience was with the Davenport, IA store. Never again.

Like several other folks who posted reviews, builders first has a bad habit of taking your money but not delivering orders. Next step…file a complaint with the BBB.

Bella Vista used this company for our windows. The home was 2 years old when we had to replace 4 broken seal windows. One year later- we replaced the largest window in our home on our dime. Today we reported window number 6! Their response: contact our third party and pay for labor. Windows should have an expected life time of longer than 3 years. Do not buy from Bella Vista if they used BFS for windows.