Builders FirstSourceReviews of bldr.com

I was told by my salesperson that I could return some Lumber that was left over from a home we built. As a State Certified building contractor it is important to have all the material delivered at one time and then at the end of the job picked up. In spite of the condition. Framers use the lumber material dropped off stuff they can't use they going to pile we put it in a bundle and have it picked up at the end of the job. Usually less than 1/20th of the lumber needs to be picked up. I waited 5 months for the material to be picked up from under the carport where we left it never was picked up. I went and dropped it off and management said well how do we resell this if you go to Home Depot and try to buy this and it looks like it's been sitting around no one's going to buy it. I don't shop at Home Depot. Lumber packages I usually get 20 to $30,000 in Lumber dropped off we use 95 plus percent of it warped twisted if it's in a framer's hand it goes up what we bring back is immaterial to what we buy. If your managers feel they need to go through each board we bring back maybe they should be a manager at Home Depot and not a wholesaler for contractors. I don't check the bundles they drop off we use everything whether it's been used not used Twisted broken even a 16-ft board that's Twisted we cut it in half and use it s manager at your Brooksville store should betrayed not just set out there not knowing what's going on and who she's talking to. Get your act together Builders First Source train your managers.!

#1 We ordered replacement windows for our house and wanted them to be Hurricane replacements. BFS even came out and measured the windows to ensure the windows were the proper size. House is well within the required distance (300’) of the Gulf requiring Hurricane windows. BFS told us they do not install the windows, a subcontractor would perform the install and being as though it was a remove/ replace there would not be a building permit required. Windows are delivered by the subcontractor and all windows down to the last window to be installed when the subcontractor mentioned “you should have gotten a building permit for your window replacement.”. What we received were not hurricane windows as required by Florida Code in the coastline area we live, but our impact windows are not to code. Efforts to get this corrected (even paying additional costs) fell on deaf ears and according to the errant Florida law the homeowner is left holding the bag for not getting the permit the installers were required to obtain before starting their work. #2 Purchased hurricane doors to replace existing doors from a non-BFS business with a delivery lead time of 4-6 weeks. Contacted local licensed contractor to remove and replace doors which the contractor applied for and received a building permit. In between the order date and expected delivery date, BFS acquired the business we ordered the doors. Delivery date slid from 4-6 weeks to 6-8 weeks. Doors arrived 8 werks later and that is when the fun began. Top notch doors were damaged, didn’t fit or would not take the latex paint recommended by the manufacturer due to constant elastomeric sealant seepage no matter what recommended action was taken to correct the defect (original company claimed responsibility but BFS had to okay the replacement which took weeks). In the meantime, we had a contractor on the hook by the building permit department asking questions as to why it was taking so long to install doors and wanting to charge our contractor for a permit extension when in fact the delay was caused by the supplier (BFS). I do not recommend buying from BFS or affiliate and the first question after “do you obtain a building permit” is “do you get your materials from BFS?”. If they have any affiliation with BFS just tell them “thank you for your time.” and find another contract who answers those two questions correctly.

I needed a few quick roofing materials to finish a job and drove like hell to get to the store and came 10 minutes to close and the doors were locked and no one answered the phone. I went around the back and the door was open so I came in and someone greeted me with the phone still ringing. The employee wasn’t able to ring me up so I left there because the person who deals with customers took off early for the day. If you’re open until a advertised time, you should be able to stick around until then. That’s what you are getting paid for.