Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Blazzing Fire (blazzingfire.com) has 782 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
blazzingfire.com
Website
blazzingfire.com
Category
Decoration & Interior
Location
Woodridge, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 45% of reviews.
Latest
Most recent review: October 2026.
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The fireplace was obviously a returned unit as several pieces are missing and most of the protective film on the stainless steel was already peeled off. Multiple scratches on the face of the unit and I was shorted a 10lb bag of the fire ice I ordered...needless to say, I’m not a happy customer.
Response from Blazzing FireApr 7, 2020
Dear Chad,
We are concerned that your experience with Blazzing Fire was less than stellar. We do wish that you had contacted our customer service department so that we could correct the issues you are experiencing. A review of our records shows that the item shipped to you was received directly from the manufacturer and never left our facility until it was shipped to you. Our customer service team is working diligently to resolve this issue for you with the manufacturer and will be reaching out to you directly for additional information needed.
Best Regards,
The Blazzing Fire Team
BM
Bridget M.
Horrible Customer Service!!
Horrible Customer Service!!! This company cancelled my order because they didn't have the product to fill my order. They screen calls, even if you have an email to contact a particular person should you have questions. When questioned about this practice, they see nothing wrong with it. Also, delivery service is terrible. They use a carrier that only offers the customer 3 dates. If you can't accommodate their schedule, they will send your item back or charge you storage fees. Buyer beware!
To answer the response... Firstly, I was not upgraded at the same cost and it was a web purchase, not a catalog purchase. I paid significantly more than the original item's purchase amount. Rather than the original item's cost, the amount I paid was a price match to a similar item on another company's website. Please get your facts straight before responding. I can post these details if you like. Secondly, I was first asked my name (which did not offend me),but then I was put on hold and the same representative came back on the line. She said she "forgot to ask why" I wanted to talk to the individual that emailed me and stated she was new. Listen to the recording again please. I wasn't offended at being asked my name. I just didn't want someone analyzing the importance of my issue after I had already received an email with the name of a person to contact. Lastly, I asked for the late time because I often times work 2 jobs and the three days that the delivery company offered (without charging me storage fees) fell into my late work days. They didn't offer a weekend day so the only times were during my working hours or after I finished work which would be late in the day. There are companies that deliver as late as 11 PM in my area and they deliver on the weekends. I work in retail and our current delivery service does both late times and weekend times. I am sure of those facts because of interactions with our customers. Your response is indicative of the service. Instead of giving an apology and stating that you'll try to do better, you are responding globally with false or incomplete statements in all areas. I'll say it again Horrible Service!!
Response from Blazzing FireJan 9, 2020
Dear Bridget,
It is regrettable that you have found your experience to have been less than stellar. As with any retail environment, there are times that an item will sell out prior to pulling it from a catalog offering. We attempted to make things right by upgrading you to a higher quality fireplace at the same cost which seemed to be agreeable to you but based on the review it appears that was not adequate.
Regarding the call screening, we do not screen calls. Based on the recordings of the conversations, it appears that you took offense to being asked who was calling. It is our practice to ask the callers name so that a call is not blind transferred to another agent. It tends to be a fairly wide-spread practice but if that offended you, we are sorry that it did.
In reference to the freight company, we do not have control over their standard practices. We do choose nationally recognized freight companies for all of our larger shipments. All of which have similar practices regarding appointments, storage and delivery times. In one of your conversations with the office, you had asked for delivery at 10:00 PM which we were unable to accommodate with any freight company.
Again, we are sorry that your experience was less than stellar. We hope that in the future, you may be able to find a company that can accommodate your unique needs.
Sincerely,
The Blazzing Fire Team
TE
TerBear
ORDER PAID, NEVER DELIVERED
Ordered and paid for purchase online two weeks ago, was supposed to be delivered last week. STILL have not received and it’s holding up all the other work at the house — all work has been on-time up until I ordered from this company. Cannot reach anyone to find out where the heck my order is or if I’m even going to get it. Next step is to file a claim through my Visa card.
Response from Blazzing FireDec 27, 2019
Dear TerBear,
We understand that waiting for an item that you really want can be frustrating. We wish you had reached out to us and we would have been happy to assist in tracking the package. We also added the tracking to your order on our website on the 17th so that a simple click would have given you the exact location of the package. It appears that after you ordered on 12/16 (after our shipping cutoff time), your order shipped FedEx Ground on 12/17. According to the FedEx tracking site, the first attempted delivery was Saturday 12/21 but was marked undelivered due to the business being closed which we interpret as the leasing office being closed. The same results were experienced on 12/23 at 3:34 PM local time and 12/24 at 12:36 PM local time. The package has been delivered as of 12/26 at 1:43 PM (coincidentally, a couple of hours before this review was written). We do wish that you had reached out to us so that we could have alleviated your frustration. But, we are happy that your package is there at your home so that you can retrieve it from the leasing office. If there are any other concerns, we ask that you please reach out to us at 866-238-9228. We are here to help.
Best Regards,
The Blazzing Fire Team
CU
customer
Our logs arrived damaged and the…
Our logs arrived damaged and the functions not working. Highly disappointed .
Response from Blazzing FireDec 24, 2019
Dear Customer,
We do regret the problems you were experiencing with the Dimplex RLG25 electric fireplace insert. As hard as we try to make sure that the items shipped to our customers arrive in good working order, there are times that is not the outcome. Based on our conversations, we are making sure that a replacement unit is being sent out to you to rectify the problem. We hope that you will give us a chance to provide the stellar service we are known for in the future.
Best Regards,
The Blazzing Fire Team
CM
Carl M.
Horrible service
Horrible service. Ordered log set and was told that logs should be delivered in 7 days. After 7 days I called and was told that they do not stock the logs I ordered. They ask if I would like them to order them from another store for me. This was all after I had paid them over 1000. Would not order from this company again. Places like this really make amazon look good.
Response from Blazzing FireNov 25, 2019
Dear Carl,
We regret that we were unable to ship your order immediately. It is unfortunate, but even with our best efforts, we do run out of stock at times. We offered to ship the item directly from the manufacturer which you refused.
To clarify, we authorize credit cards when the order is received. However, we do not charge the card until the items are shipped. Your credit card was never charged for the order and the authorization was voided upon your request to cancel. We apologize for any inconvenience we may have caused and hope that you were able to complete your transaction somewhere else to your satisfaction.
Best Regards,
The Blazzing Fire Team
MB
Marsha B.
Disappointed in Fire
The fire is unrealistic and it’s like watching the fireplace channel on TV. Was told by customer service that I can’t return item without a pallet. No pallet was left for me when fireplace was delivered
Response from Blazzing FireNov 25, 2019
Dear Marsha,
We are sorry to hear you are not happy with the product. The Opti-V Duet is one of our more popular products in the electric line of fireplaces. We are working with you to retrieve the item for return and appreciate your candor in your review of the item. Hopefully you will find something that is more to your liking and you will look to Blazzing Fire as a resource in the future.
Best Regards,
The Blazzing Fire Team
CC
Clarence C.
It didn’t look anything like the…
It didn’t look anything like the picture on the website.
Response from Blazzing FireApr 8, 2019
Dear Clarence,
We regret that you are not completely happy with your purchase. It is important to note that black sand is prone to natural variations. It will also change appearance over time and use in a fire feature. Our image on the website is a representation of the product as provided by the manufacturer. Given the nature of the product, it would be extremely difficult to show all possible "looks" of the sand. If you have any questions or concerns, please remember that our customer service team is available from 7:30 AM - 3:30 PM CST (M-F) at 866-238-9228.
Best Regards,
The Blazzing Fire Team
JM
Jen M.
If I could give zero stars I would
If I could give zero stars I would. Product not as described , tried to return it and then told me it was damaged and would not refund my money. Out the cost of the product plus shipping . Needless to say would never buy from this company again. Poor quality product and even worse customer service from a “manager”.
Response from Blazzing FireJan 24, 2019
Dear Jen Marcario,
It is regrettable that you did not have a satisfactory experience with our company. Upon researching the situation, you were informed that the product could be returned but had to be in the original packaging and be in "new and salable" condition. When the item arrived at our warehouse, it was received damaged. Although the original packaging was in the box along with the product, the product was not secured into the packaging and was free to move around in the box. This resulted in damage to the decorative cover on the product that could not be repaired. An offer was made to return your product to you at our cost but you have declined. We will retain the product until 2/28/19 if you choose to have it sent back to you. After that time, it will be disposed. If you would like it returned, please contact us at 866-238-9228.
Sincerely,
The Blazzing Fire Team
