Blazzing FireReviews of blazzingfire.com

Response from Blazzing FireJul 29, 2022

Dear Valued Customer - S.S. We absolutely apologize for the error in shipping. It is regrettable that despite our checks and balances in our warehouse, errors do occur. We take full responsibility for the mistake and hope that you will give us a chance to redeem ourselves in the future. We strive to meet/exceed expectations on every order and we are sorry that we failed to do so for you. Sincerely, The Blazzing Fire Team

Response from Blazzing FireDec 6, 2021

Dear C.M. It is regrettable that you feel your experience with Blazzing Fire has fallen short of expectations. The missing heat shield , as explained by our CSR, will take approximately 2 weeks to receive from the manufacturer. If the initial estimate were to change, one of our representatives would be sure to reach out to you. We take customer service extremely seriously at Blazzing Fire. After reviewing the timeline between the initial phone call about the sound concerns, the video sent (which had to be converted into a different format to be viewed on PC) and the follow up phone call made by you, we did miss the mark on a 24-hour turn around. Given the time of year and the volume of calls currently being received, we do hope that you will accept our apology for missing the one-day timeframe. We are happy that the issue was corrected when the burner was installed correctly according to the instructions. Once again, we will continue to update if there are any changes in the warranty issue for the missing decorative item and we are always happy to have a pleasant conversation with any of our customers if you choose to call in between updates. Best Regards, The Blazzing Fire Team

Response from Blazzing FireOct 25, 2021

Dear Nadia, It is regrettable that your experience with Blazzing Fire has been less than stellar. Managing inventory flow during the current supply chain climate has been difficult at best. Although we do attempt to keep our systems as current as possible, there are times when mistakes do occur. The information that we had one of the Opti-V Duet units available was based on an indication that a truck arriving the day of your call would have that item aboard. Unfortunately, that was not the case. We do apologize for the inconvenience. We will be using this situation as a learning opportunity for our staff and hope that you can forgive our eagerness to get products to our customers over confirming the inventory in this instance. Best Regards, The Blazzing Fire Team

Response from Blazzing FireSep 9, 2021

Dear Andrew, It is regrettable that your experience with our company was less than stellar. Unfortunately, many manufacturers continue to struggle to produce product and supply their prime dealers such as ourselves. We did attempt to contact you as early as 9/3, less than 24 hours after your order was placed, to inform you of the situation. However, there was no answer to the call. Although true that one accessory is on back-order, it in no way would have affected the use of the product and this was explained to you when we were finally able to reach you by phone. We do try to accommodate our customers when able. However, your demands resulting from the non-essential back-ordered item were a bit unreasonable and so we honored your request to cancel the order. We do wish you well in finding another supplier that can fulfill your needs. Sincerely, The Blazzing Fire Team