Blazzing Fire Reviews | Read Customer Reviews of blazzingfire.com

Blazzing Fire Reviews | Read Customer Reviews of blazzingfire.com

Blazzing Fire reviews

Showing 14 reviews with 3 stars · Clear filters

SW
May 22, 2021
The part received does not fit our gas…
The part received does not fit our gas valve, Balzzing Fire website did not mention anything about the size.
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customer
May 17, 2021
I applied for a coupon on your website…
I applied for a coupon on your website and the website says I will receive a response within 24 hours -- I never received a response. Later I found a place that says what are the disqualifications for a coupon, which may be why I did not receive a response. That list or explanation should be on the same page as the coupon offer and it would have save me time filling out your "application." That being said, the actual order process with your employee Michelle went very well thereafter. She as polite, answered all my questions, and double-checked to make sure her answers were correct.
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DAVID W.
Dec 30, 2020
Company asks for reviews before…
Company asks for reviews before shipping products. (This is second time). Suggest they either expedite shipping (yes) or slow down the review requests (not really)
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Donald V.
Mar 20, 2020
My order was not as shown when placed
My order was not as shown when arranged. Instead of 20 one gallon bottles ordered I received 80 quart size bottles , one of which was 1/4 empty since it leaked out!
Response from Blazzing FireMar 24, 2020
Dear Donald, We regret that your experience with Blazzing Fire was not as you had expected it to be. Regarding the order change from gallon to quart, we unfortunately had no control over that process. Based on your order size, it was shipped directly from the manufacturer and was changed at their facility in an effort to get the product to you in a timely manner. The leaking item is an anomaly in our experience with shipping this product. However, we take our customer satisfaction seriously. Please contact our customer service at 866-238-9228 so that we can make this situation right. Best Regards, The Blazzing Fire Team
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Edward D.
Nov 20, 2019
Shattered log set
Shipping was fast, actually arrived a day ahead of schedule. However, upon opening box containing log set, immediately noticed that one if not more of the logs was shattered. Given that the logs appear to be made of plastic or a resin material, you would expect that they would be wrapped with some kind bubble wrap to protect them but they were not. Instead I have a 1000 dollar stove that I can't use until this is rectified.
Response from Blazzing FireNov 25, 2019
Dear Edward, We regret deeply that your new Dimplex Stockbridge Stove arrived damaged in shipping. Our customer service team will work with you to make this right. They are currently communicating with you via email but feel free to give us a call as well. 866-238-9228 M-F 8:30-5:30 EST. We will do everything in our power to resolve this situation and look forward to you enjoying your new stove. Best Regards, The Blazzing Fire Team
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Papburns
May 31, 2019
Product wasn't bad BUT
Product wasn't bad but the way it was packed and then shipped did it no justice. Slightly damaged when I got it but needed to finish the job so I made it work.
Response from Blazzing FireJun 4, 2019
Dear Papburns, Thank you for the valuable feedback. We would have welcomed a chance to discuss the issue when you received the item but we understand the need to finish a project as well. As you can imagine, attempting to send single pieces of cast iron like the Vestal Clean-out Door can be challenging. We have noted the problem you encountered and have readdressed the issue with our shipping associates. They have been tasked with finding a solution to the problem before we fall short on any additional orders. Best Regards, The Blazzing Fire Team
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