Blazzing FireReviews of blazzingfire.com

Response from Blazzing FireMay 6, 2019

Dear John, Thank you for taking the time to let us know how we did. We are glad that the Rutland Brick and Stone Cleaner worked well for you. We would love to know how we could have increased your review from a 2-star to a 5-star. If you would like to let us know your thoughts on what we could have done better, please email us at [email protected]. Best Regards, The Blazzing Fire Team

Response from Blazzing FireMar 15, 2019

Dear Robert, Our sincerest apologies for not meeting your expectations regarding this problem. We strive to assist in any way possible. Although it may ultimately be necessary to reach out to the manufacturer for help in resolving the issue, it should not have been the initial response. If you are still experiencing an issue with the burner, please feel free to contact us by phone at 866-238-9228 and ask for one of our managers. We will be happy to discuss the problem to get a better understanding and see if we can assist by phone. Best Regards, The Blazzing Fire Team

Response from Blazzing FireNov 29, 2018

Dear Sheila, We deeply regret if your order caused any confusion or frustration. Although we try to keep items in stock at all times, we are sometimes faced with a manufacturers delay. Such is the case with your order for the valve that was ordered. Upon receiving your request for cancellation, we did as requested. No order was shipped and the authorization on your credit card was released. It is regrettable that a system glitch appears to have indicated shipment. Rest assured, there was no shipment and you will not have two items with which to contend. Once again, we do apologize for any confusion. If you would like to discuss the situation further, please call us at 866-238-9228 and ask for our manager Robert. Sincerely, The Blazzing Fire Team