BlazeXReviews of blazexlaser.com

I am incredibly frustrated with my experience trying to buy the camera module from BlazeX. I ordered the module knowing there was an initial backorder on the item, which I was prepared to wait for. However, after waiting for 6 weeks, I decided to cancel the order. I attempted to contact their customer service team both before and after the stated backorder date had passed to request a cancellation. To date, I have sent 4 separate emails asking to cancel my order, and BlazeX have completely ignored me. Not a single person has bothered to get back to me. It is absolutely terrible that a company can take your money and then completely freeze you out when you try to get in touch. Waiting for a backorder is one thing, but being completely ghosted by customer service when trying to cancel an order is unacceptable. Be very careful buying from them – if anything goes wrong or you need to cancel, you will be left entirely in the dark. Extremely poor service.

I ordered the Blazexlaser from the website over 16 days ago now, and I haven't had any communication except for an email before I purchased the unit. I've tried calling, and emailing, but nothing seems to go through. The phone number is a WhatsApp phone number, but it never goes through. The tracking numbers and tracking app has not been updated in several days either and it has been stuck in Melrose, Ill for 9 days. I honestly wouldn't trust this company. 0 communication.

Had a simple question with a good reason. Does your delivery company deliver on a Saturday? Only info on site is they can deliver in 2 days from a local (uk) warehouse. Customer Service ai ran me in circles until passed me to a human, 4hours later all I had received was a prompt to buy the laser cutter I was enquiring about but no actual person response of crucial info missing. I class this as a sales call, someone trying buy their products, still no reply even though apparently still working. Emailed direct later so not expecting a response by cut off time tomorrow so they have lost a sale. They also seem to have several websites, all claiming to be original through ai chatbots so alerts started ringing. What’s the point? Selling customer service as a key point and then failing miserably on basic info losing sales. Apparently these are rebadged items, so should be a standard format meaning parts should be easy to get hold of. the few videos show it working nicely, but if you have a problem and get ignored, really what is the point of buying from them.

I received my Blaze X laser, which was delivered late. when it arrived it was meant to be a plug & play, far from it. once I put it all together, connected up to my PC, it didn't work as I didn't have the correct adaptor. I ordered the recommended one from amazon, but that didn't fit. I decided to ask for a return package, as they have a 90 days return policy, they are saying that they cannot re-package returned machines, therefore the don't have a 90 days returns pledge, the machine has not been used!