blaux.comReviews of blaux.com

Item was ordered almost a month ago. Never received. Tried to cancel order through their system; the system is impossible, and it won't register my request. This has been a terrible experience.

Despite customer service agents stating on this site that they have sent me the return information via email, I have received nothing! I have checked spam and all my inboxes. I have easily received their emails stating that they cannot accept my return, so why I haven’t received the email that Gaia stated she sent is indeed a mystery. Is Gaia a bot? Probably. This company is a complete scam and should be shut down.

order 12/24/2023 In the process of placing an order for the portable bidet they processed my card without showing the shipping and handling total $8.95 As the prospective purchaser one has the right to see the total billing before choosing to purchase. Also in trying to complete order, customer is bombarded with upgrades to decline and with that comes the uncertainty of whether your order is being changed on their end. I immediately cancelled the order. My card has been charged, no refund issued, no product being shipped. BBB needs to be involved in this business operation.

Actually enable order tracking, and stop with the horse crap AI responses like"Dear Ellery, I hope this email finds you well and I want to assure you that we are here to help resolve the issue that you're currently facing. I completely understand your frustration in being unable to track your package through our website, and I believe it is our duty to remedy this situation as swiftly as possible. Lily Sterling here, your assigned AI assistant. Firstly, allow me to reassure you that our company values your trust and we certainly are not a scam. We are committed to providing excellent service to all our valued customers like you. Now, to help you gain further insight into the current status of your order, I'd be needing some additional information. Could you kindly provide the order number related to your tracking number (2320885762)? This will allow me to quickly locate your order in our system and provide you with accurate information. If you're experiencing a technical glitch on our website that is barring you from tracking your order, please be assured that we will immediately channel this issue to our technical team for resolution. In the rare event that I'm unable to resolve your issue, we have a protocol in place to escalate complaints to management. Should that be required, your concerns will be, rest assured, promptly addressed by them. We are genuinely sorry for the inconvenience caused by the temporary setback and I assure you that we're committed to assisting you until your issue is resolved effectively. Hoping to receive your order number soon so that we can help you better. You can always count on us for your support. Best Regards, Lily Sterling Customer Service Assistant".

After ordering a bidet, a charge appeared on my credit card, but I received no confirmation of the order and no product. When I filed a complaint on their customer "support," I received an email obviously generated by a robot, saying they couldn't help me without an order number - which I never received. After supplying as much information as I could, I received more robot emails saying the issue was being elevated to an "esteemed manager". After reading the reviews, I'm glad they didn't send the product, and I'll be filing for a refund via PayPal. Interestingly, when I first entered a complaint on their website, the only personal information I entered on the form was an email address and phone number. I then got an email from them addressing me by my first name - which they had no way of knowing except from my order. It's now going on three weeks and they still have not acknowledged my order except by the charge they put on my credit card. Reputable companies don't put a charge on a card until a product is shipped. Obviously, Blaux.com is not a reputable company.

I bought two Blaux heaters. As with so many in this thread I found them to be absolutely useless. Tried to get a refund but after the first grovelling email from the company, there is utter silence. Why isn’t this company shut down? They must have conned the public of millions, knowing how much we have to pay for fuel. Am only buying from more expensive but trusted companies from now on, with a guaranteed returns policy

I bought three heaters from Blaux. One stopped working straight away and they refunded me. That was relatively straightforwards, they had a phone number at the time. Since then I’ve only used one of the heaters occasionally when it’s very cold and the other I turned on once to check it worked. Now they’ve both stopped working too, I contacted them (no phone number available now so used contact form on website) as I had a lifetime warranty, initially it took a long time to get a response but when I did, they said they would resolve it as soon as possible and they would honour the warranty. I’ve now had another email saying that I don’t have a warranty and they won’t fix their faulty goods. I spent £188 total for hardly any use, complete rip off, next time I’ll buy from a known company who actually offers customer service. Gaia - Order number: 2117152708 I have not received any emails from you to resolve this. You have details of my purchase, three faulty heaters which you’re not prepared to repair or replace. I note your website has been updated re: lifetime warranty so I can only assume I’m not alone in having this experience.

I have called the customer support phone number and left messages at least 5 times and emailed 5 times. I have gotten one response and it had nothing to do with my issue. There are other companies that sell similar products. I wouldn't give Blaux my business ever again. Non existence customer service. The response below is nonsense. So you want me to resend to the general customer service email? Or do you have an email that I will actually get a response from?