Jesse
Terrible product and service
Like others I would have left zero stars if could. First, I never received a confirmation email for my order despite emailing the company for it several times. I did however get their other promotional emails. Second, it took around a month to get the order, with very little information as to when it would ultimately get sent. Third, the product was little more than a plastic box that very lightly pushed out warm air, even with ice added. I live in a small room in Manhattan. If it can't cool this room, it can't cool anywhere. Forth, when emailing for a.refund, my email was ignored. It's going on six.days without a response. Prior emails were answered in one day (granted with little information). I don't ever write reviews but his product and company are so scammy it required one. Stay away! Edit: 7/12 update: in response to their reply about contacting customer service... I have!! I sent one email asking about how to get a refund 6 days ago and another 3 days ago! Last night I got an automatic email saying I'm a high priority, but still nothing around twenty four hours later.
Response from blaux.comJul 12, 2021
Hi Jesse! We are sorry to hear that your experience didn’t match your expectations. With the limited information that we have, we are unable to locate your order details. Kindly reach out to our 24/7 customer support at https://support.blauxstore.com/hc/en-us for us to locate your order and assist you further as we go along with the best solution that will work for you. Looking forward to your response.