blaux.comReviews of blaux.com

There should be negative stars to truly rate this product and company. It took weeks to get my 2 units from NJ. It took me 1 day to determine they were useless. VERY DISAPPOINTED. I immediately requested a RETURN MATERIAL AUTHORIZATION number and an address to which to return the product. Over the next days I received replies that made no sense at all and never gave me an RMA # or address. No matter how many times I explained what I needed I would get an irrelevant reply and it would always be from a different person. Finally, I called my credit card company to file a dispute within a week they credited my account for the charges from Blaux. Since the credit to my account I have gotten 2 more emails from Blaux an hour apart at midnight and 1AM eastern time. They had no names on those emails and they made less sense than all the previous emails. I sincerely hope the CC company gets their money back from Blaux and they don't just write it in off.

Worse company I have ever had the displeasure to deal with. This company took money out of my bank account and I waited over a month for my Blaux Bidet. Now that I have the shipment, the unit does not work. I have been trying to get in touch with someone to return the unit but no one ever responds. I have sent e-mails; I have left voice mails and nothing.

Ordered two portable bidets yesterday then immediately had a family emergency, can't spend that money, so I CANCELLED two hours after ordering #2218939315 on their "contact form", which is what they say is best to do. Have heard nothing. Filled it out again today, nothing. Called, but you get an email like form to fill out, no humans. Left the information and they said they will 'respond by email'. Again, no humans. Really starting to feel this is a scam, that they don't contact you until the order has shipped, and then you are on the hook for sending it back and postage, assuming it comes within the 30 day window. I hope not, but reading the other reviews suggest that Blaux is a very scammy company run through email. UPDATE: NEVER got a response from the company and the two contact forms I filled out, only the response to Trust Pilot. As of May 31 my VISA card finally showed a credit for both products as well as the 10 buck 'warranty', a total of a bit over $98. Best advice? Read the reviews here (and on Amazon) and find another company to order from. I wish I had.

Caí en la trampa de una compra en línea de una empresa poco seria. Con la misma intensidad que se anuncian, es el disgusto de haber hecho una compra donde el vendedor no da respuestas a un pedido, Se intenta hacer la solicitud de devolución del pago en su pagina oficial y siempre marca error, Simplemente no hay manera de que te atiendan. Perder el dinero en estos tiempos, con gente tan abusiva es frustante. No caigan en el engaño. La moraleja que me deja es no confiar en anuncios de productos milagro en redes sociales.

This company is horrible. It’s been a month and a half since I’ve paid for mine. They refused to cancel it. They also refused to ship it to me. I’ve contacted customer support several times. They are never any help. This company has a scam do not let them have your money. I have already given my order number:2218538191 several times. It doesn’t make any difference!

I bought 4 units. Two of them just stopped working. They just stopped and will not turn on. I do not know if they are designed to work a few hours at a time. All I know is that they seem to have very short life span. The manual does not provide any troubleshooting info, therefore I do not know if the product is salvageable. I do not have the order number. Is there another way to verify my purchase?

I have had nothing but problems. I ordered a portable bidet and I received it two months later. After I charged it, I tried to use it and little bits of water came out. There was no force to the water. I sent an email to the customer service and they said that I could keep the old one (as I had used it) and they would send me a new one. Instead of a new, replacement unit, I received two nozzles, which was NOT the problem. BTW, I also bought the warranty so I thought it would not be a problem to get a new unit or a return on my money. Then I received another email stating that the unit had been delivered, which was the two nozzles (not needed by the way) and that my neighbor, family, or friend must have picked it up. Well no neighbor, friend or family picked it up because the unit was never sent. Now I have an email that says they want me to return it, even though I opened it and tried to use it. They said I had to pay for postage to mail it to them. Even though I have the warranty, they are still giving me all sorts of problems. If you would like to address this problem, my order number is Order number: 2218276903 and my warranty number is 2218276908. They are also stating that it must be mailed back to them within 60 days of me receiving it...it has taken them that long to address the problem so I can't mail it back in 60 days. That has already passed. I will not mail it back to them...I just want my money back for the bidet and my warranty. According to your terms of agreement "we are free to fully exploit such Feedback". You have no reason to exploit my review. "TRUSTPILOT EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES". Then why did I purchase a warranty if you have the right to disclaim it.

I wish I'd read these reviews before transaction with Blaux. I think it's pronounced "BLOW" as in their business practices and products "BLOW". I've been burned before from these type of internet scam fronts. In hindsight the website was not super polished and processing my payment was janky at best. But it seemed to present itself as based in New Jersey so I gave it a go. For $60 I wasn't too concerned about it. I ordered a product the was "in stock" per their website, credit card was charged immediately and I only received a confirmation of my order showing a charge through the Bluesnap payment gateway. More than two weeks pass and no shipping confirmation received and no way to check the status of my order on their website. My spidey senses are now tingling so I contacted the company via website to cancel and request a refund. The initial response from "Echo" was to ask why I wanted to cancel and then to offer me 50% off the purchase price if I don't cancel. That is red flag number 1 and very much part of the script of these offshore webscams. I declined the offer and politely requested a refund immediately. The next day I receive a follow up email to my cancellation and refund request from "Jim". Same thing, Jim offers 50% off if I don't cancel my order. I decline and stay firm on my request. Red flag #2. No reputable online company cuts their margin like this to save the sale when they already have your money. Today I receive one email confirming my cancellation, backdated to my purchase date. I also receive an email from Jim indicating that my refund might not show up on my statement for 5-15 business days due to international banking. That's red flag #3. If a transaction can be processed same day via website then there is no reason it takes 5-15 days to process the electronic (referenced) refund transaction. I help customers setup recurring electronic payments with major payment gateways everyday. These scammers are trying to run out the clock where you can file a dispute with your credit card company. Don't wait around, pull screenshots together and file a dispute immediately if you are in a similar situation. Fortunately they haven't shipped me anything. That is the other side of these scams. Usually the company will hastily ship you some worthless broken thing and then insist you have to ship that back to some address in China on your own dime to get a refund. Usually the shipping costs make it a fools bargain so don't fall for that either.