blaux.comReviews of blaux.com

Like so many of the other reviews, I feel scammed. I order three of the portable bidets and paid for them on 5/23/22 on order number 2218926954. Several weeks later I received a false email claiming the product had shipped and giving me a USPS tracking number that shows the label was printed June 17 but not shipped. I have left voice mails with support and sent numerous emails and keep getting the same set of false emails. I have been a small business owner for 45+ years and have NEVER encountered a company soooooooo messed up.

I tried to order online using my phone and laptop. Each time, I received an error that my card was declined. I reached out by email and was notified by email that a ticket had been created. In the meantime, I decided to cancel based on Amazon reviews. I responded to the ticket email and asked them to cancel my ticket as I no longer wanted the product. Next, I received a text that I was now in the Blaux family. No email was sent about the issue being resolved. I checked my activity on both credit cards, and there was a charge on each one. Now awaiting an email response after I asked them to cancel both shipments and refund by accounts. If that fails, I'll contest the charge with my credit card company. UPDATE 1: I reached out to support immediately on July 8. Through July 22, I've received 2 emails that they are working on it. I have not received any products, but my credit cards have not been credited. UPDATE 2: Emailed Support again and referenced Monica. In a 7-25 email, they said they were behind in shipping. But instead of canceling my order as originally requested, they shipped both products anyway. Now I have to wait for them to arrive, return them, then wait for refunds on both credit cards. UPDATE 3: The evening following UPDATE 2, I received an automated email: We are getting thousands of orders a day, and we can't keep Blaux Bidet in stock! We've temporarily reserved your Blaux Bidet for this special price . If you're ready, complete your purchase now before they sell out. Evidently, someone doesn't know that 2 of them have already been shipped even after I asked them to cancel both. UPDATE 4: Received both products on 7-28. Now I'm trying to return them. It was an Easter egg hunt trying to find the return policy. There's a 15% restocking fee even if you CANCEL within 24 hours before they ship. Check out their policy carefully before your purchase. The link is at the bottom of the page under Terms and Conditions.

I placed my order a month ago and have never received it . I want a full refund order number is 2219048221 no customer service only a computer to talk to these people are scammers.

Update 7/05: Received an email explaining they cannot refund since my order's been packaged. Again, their tracking number says a label's been generated - over 2 wks ago (June 17th). I just want to wash my hands of them & get a refund now. Too sketchy. I don't believe them. At best, they're incompetent & just cannot manage order fulfillment in a timely manner. Original Complaint: I ordered $83.93 of product -- portable bidet, wand replacement and warranty -- on May 28, order #Order Number: 2218978775. In response to my multiple queries, they've repeatedly sent "delay" emails. A mailing label has apparently been generated, but nothing shipped. I am hypertensive and this has only given me angst and a smaller bank account. At this point, I just want a full refund. I don't trust this company; seems like a scam. I want an immediate refund of $83.93.

I ordered a Blaux Bidet the end of May. This is now July 1st and no merchandise. The tracking number said a postage label had been created two weeks ago. Big deal! UPS is still waiting for the merchandise. This is a total scam!!! Paula L. Stansell

I ordered Blaux’s portable bidets. Aside from their communication challenges they then sent me a tracking number saying the items have shipped, but those items haven’t shipped. It was just a USPS label created to buy them time. I have tried to call them, but that number only leads to a message saying they can only be reached by e-mail. I am not happy with their process. I have not received the product. I want my order cancelled and my money returned. Here is a copy of an e-mail I sent them they still haven’t addressed. Hello. I want a cancellation of my 5/30/22 unfulfilled order #2218997891. Your communication and e-mails are deceptive. After my order was placed and PayPal Payment confirmed I received several e-mails around 6/3/22 stating my order was still pending completion and I needed to complete my purchase. I received an e-mail back blaming pandemic supply issues and system issues, etc. Then on 6/20/22 I received an e-mail that my order was shipped when in fact it hasn’t shipped, you’ve only created a USPS shipping label to buy time. Yesterday, 6/23/22, you send me another e-mail “confirming my final payment and that my order is now on the way”. All false deceptive claims. I have paid since 5/30/22 and the order hasn’t shipped yet. I tried to call your customer service number to speak with someone and surprise there is no one to speak to, only a transfer to provide information for someone to e-mail or call me back. I am not satisfied and don’t want your product nor to deal with your company. Cancel my order and refund me my money please.

i placed an order with you on 6-12 for your 79 dollar bidet..today is 6-25 and i have yet to receive my order or even hear from you...is this another chinese scam? please get back with me...thank you

I paid for this device over 40 days ago and have yet to receive it. All I get is a bunch of automated messages. This IS DEFINITELY A SCAM!