blaux.comReviews of blaux.com

My son-in-law and grandsons tried to unlock the bidets. It won't open. I contacted the support team to return it and get a refund. No. they sent me a replacement, but we still couldn't unlock it. There is no service facilities to go to for help. I lost $93.93. Crap!!!

The beaux personal fan doesn’t fit the description. It blows minimal air and if you’re sitting indoors you may feel it. Outdoors, the air it releases gets lost. The 30 day guarantee isn’t if you’re not satisfied. They only take back brand new unused items. You must pay for the return. Also there is ZERO customer service. You can’t reach anyone. Shop through Amazon if you are thinking of trying this product because you are going to want to return it!

Still no support. After posting review on this site Blaux emailed that would send replacement order. None received. Today received an email that working on my leak problem and would be in touch shortly. This is the same response form I received 2 weeks ago. BEWARE.

HORRIBLE COMPANY. Customer service is a joke. I ordered product for a gift but it came weeks late. Been trying to return it ever since and because there are no return instructions on their website or with the packaging, I contacted customer service. After multiple weeks of no reply, all emails are now offering me discounts on new products. ABSOLUTELY NOT. Of course the 30 day return window expires next week...beware. They have extremely dishonest business practices. I would never deal with them again. Update order # 2219120742

Ordered this product 3 weeks ago. Have received nothing from them as a confirmation number, order number or anything to describe what I have. They were extremely prompt in charging my charge card though. There is no way to get information from them as I only have the phone number on my charge card and it is automated and they do not follow through with phone calls. I have given my bank the information and they will be following through. I am a senior citizen and have owned a business in the past and cannot fathom that some one would feel that this is an appropriate way to retain or satisfy customers. I guess this is the new way of doing business. I am glad that I did business when ethical and honest men and women ran the business world. You should be ashamed. Karen Lewis

I have the same bad experience as the most posts here. My order# for 4 bidets was 2218783221. My credit card was charged on May 7, I requested to cancel order on Jun 12, but I still received bidets a week later. I’ve requested for return instruction on several emails but with absolutely NO response. Their non-response is in purpose so that I would miss their 30 days return policy. In order to return within 30 days, I had no choice but to pay FedEx to ship Bidets back to their return address showing on their package. As you all guessed, I still haven’t heard back from them, not mentioning refund. I will report this company to Better Business Bureau.

I have been unable to charge my blaux wearable fan. I contacted the quality gadget shop to explain the problem but have been unable to get any help from them. I purchased the product on the 15 July 2021 although delivery was some six weeks later. The fan work fine till it need recharging which is when I contacted the company on the 17th June 2022 to explain the non-charging and informing them that it was the first time I had used the fan and therefore the first time it needed charging. The item is faulty and needs replacing under the warranty. The response has been total unsatifatory

I odered 3 different bidets and replacement heads on April 7, 2022. I received 2 bidets and replacement heads on June 10, 2022. (I hadn't realized that the portable wasn't in this shipment) Never opened the boxes because I realised at that point these would not work in my bathroom. I sent them an email shortly after I received them telling them I would like to return and asked for instructions on how to do so, they gave 30 day window to return the product.. First 3 emails I received from them stated They could not find my order. Sent them the order # and a copy of their email stating that they were delivered. Last email I got from them June 22, 2022 said they were looking into it and please be patient. No more communication. I received the portable bidet 0n July 7, 2022. Now mind you my card was charged in April when I placed my order. I went on to my Bank to dispute the charges but I only had 2 months to do this. That window has closed. Still no return address or information. I am stuck with product I cannot use and am out over $170.