Blast AuxiliaryReviews of blastauxiliary.com

I ordered their product about 3 weeks ago and have not received anything except for apologies from the company. DO NOT PURCHASE ANYTHING FROM THIS COMPANY UNLESS YOU ARE WILLING TO WAIT FOR MONTHS TO GET YOUR PRODUCT.

If I could give no stars I would, I ordered 3 personal neck fans on May 27th 2022, I received an order number almost immediately. Then it all went down hill, after approximately 6/7 emails and around 3 weeks I finally received an email stating it had or was close to being shipped and I received a tracking email, but shock, no tracking number. Then after another 3 weeks and somewhere in the region of 30 emails back and forth no further. Just like the other reviews there was no information forthcoming from blast. Just generic responses with an apology and the same nonsense. How a company can’t track its orders and seemingly can’t communicate with its warehouse is beyond me. I strongly believe this is fraud and I have since given up the hope of receiving my order. I have requested my money back and I have been told it will take 30 days. This I strongly disbelieve. Do not use this company especially from the UK. Like the others have said, you can’t get in touch other than email and numerous attempts to complain to managers or have someone call me falls on deaf ears. For the purpose of the response to this email from Blast, my order number was 2218974201. Blast have responded to my review however I am unaware of how to reply to thief response and as the negative reviews would suggest it’s nigh on impossible to get hold of anyone at Blast

This is the worst service ever, I order mine at the end of march and still have no news of where my package is , all that I have are annoying apologies by the company, now I am asking for refund and guess what i got? That’s it more apologies that don’t matter to me. Don’t buy anything

I placed my order for 3 personal neck fans on May 2 which were in stock per the website. All I have received from Blast are apology emails with no information about my order. They are not able to provide a tracking number yet they have billed my credit card. Tried reaching out by phone but they request an email address. No email yet. I have tried requesting a refund and cancellation on their website, but that does not go through. This is the worst company I have dealt with on line. Order # 2218732492

Don't trust Blast Auxiliary, they advertise 100 % satisfaction guarantee or get your money back. I cannot get anyone to answer my email and help me, except for daily apologies and promises to expedite the issue. I have been going back and forth with their customer service on returning my Blast Auxiliary air cleaner, and they are playing games with me by sending the same emails to me over and over. First, they wrote and said that "We have opened a ticket, and they are experiencing an extremely high volume of support requests and are answering inquiries in the order received". So, I wait patiently, and then they write and say they are "just wondering if I had the chance to review the latest update from Tris, Tris is expecting some further information from you to proceed with the ticket". So, I write and give them all the information I have. Then they write, "I would like to apologize for the delay in replying to your email. Due to the overwhelming response from our customers... and Kind regards, Tris". So, I wait, and then they write and say "Request #... Return my order was closed and merged into this request". This has been going on since May 24, and they say I have one month to return. ??? Order Number: 2218660752 Order Date: 4/26/2022 image ORDER DETAILS Blast Auxiliary Premium Air Cleaner 1-1 Qty: 2 $134.98 Subtotal Price $134.98 Shipping & Handling $8.95 Total: $143.93

Ordered May 1 - I received an order number but never received a tracking number (as stated should have been within 48 hours). I contacted their support several times, and the response was always the same - please be patient. I lost patience on 6/3/22 when neither a refund nor a tracking number was received. I have contacted my bank's fraud department. Update 6/5/2022: Order #2218729052