Hollyjojo
I received my full refund from Blast Auxilliary and so my review is now a 3 out 5 stars. Thank you Trust pilot for your help. I appreciate it.
Don't trust Blast Auxiliary, they advertise 100 % satisfaction guarantee or get your money back. I cannot get anyone to answer my email and help me, except for daily apologies and promises to expedite the issue. I have been going back and forth with their customer service on returning my Blast Auxiliary air cleaner, and they are playing games with me by sending the same emails to me over and over. First, they wrote and said that "We have opened a ticket, and they are experiencing an extremely high volume of support requests and are answering inquiries in the order received". So, I wait patiently, and then they write and say they are "just wondering if I had the chance to review the latest update from Tris, Tris is expecting some further information from you to proceed with the ticket". So, I write and give them all the information I have. Then they write, "I would like to apologize for the delay in replying to your email. Due to the overwhelming response from our customers... and Kind regards, Tris". So, I wait, and then they write and say "Request #... Return my order was closed and merged into this request". This has been going on since May 24, and they say I have one month to return. ??? Order Number: 2218660752 Order Date: 4/26/2022 image ORDER DETAILS Blast Auxiliary Premium Air Cleaner 1-1 Qty: 2 $134.98 Subtotal Price $134.98 Shipping & Handling $8.95 Total: $143.93
Response from Blast AuxiliaryJun 8, 2022
Greetings! I am sorry to hear that you want to return your order. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response. Monique from Blast Auxiliary Customer Care