We are a family oriented moving company which allows us to be more personable with each of our customers. We are available to help with every step of the process from beginning to end. The owner is always involved.
Blackstone Movers (blackstonemovers.com) has 24 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
blackstonemovers.com
Website
blackstonemovers.com
Category
Moving & Storage
Location
Hackensack, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We used a broker who connected us with this company for our move. Unfortunately, the broker made many promises to us, and when these movers arrived, they had other plans in mind. They wanted to charge us for using moving blankets to wrap the furniture, they claimed we had more items (even though we actually had less than the original inventory due to moving things ourselves), and they dropped 5+ pages of legal documents in front me asking me to waive all claims if our items were damaged and saying they do not accept art, despite art being a part of our inventory list with the broker that they also had a copy of. We had also already signed a waiver like this with the broker. With no notice, they suddenly told us the total payment was due in cash, and delivery wouldn't be same day. It's completely sketchy that they want payment via CashApp or Zelle (#1 sign of a scam because they know you won't be able to claw it back). Go with someone legitimate. I spoke with a woman representing the organization who told me it was a "he said/she said" with the broker (even though neither of us could get in touch with the broker), and that she'd let me pay by credit card if I paid the entire cost up front, and we still would not receive same day delivery. She said it was a "risk for them" if we paid via credit card via cash, and I pointed out that she was shifting all the risk to us since we'd be paying in full before the job was completed and sending our furniture away with them. She then said this was too much trouble and she was cancelling the move. The movers literally had to unpack what they had packed. Terrible, awful experience with Michelle Mediavilla and her company.
Response from Blackstone MoversJun 22, 2025
We never serviced your move. You never paid us a penny. We never promised you anything. We did not try to charge you a penny more. You were told in writing by the broker any straight delivery moves need to be paid in available funds because we do not have time for any other form of payments to clear. We even made an exception to take your credit card payment until you started acting sketchy. We were willing to pack and take additional space free of charge. This is considered extortion and defamation of character. I am very glad that you are not our customer and that we did not service your move. The only one scamming anyone is you.
SZ
Shelby Z.
The charge was way beyond the quote and…
The charge was way beyond the quote and trying to justify the up charge with cubic feet in the truck was bull. The truck brought was half empty!!! Then asking for a gratuity, fine. I have. Then at drop I told them not happy with price and I think I got scammed. Called next day and wanted $700 more!!!!! Crazy
Response from Blackstone MoversJun 23, 2025
No one tried to charge you more. You agreed to the price when you receive the estimate and the foreman had the wrong information. He contacted you to let you know. There was a mathematical error that you can clearly see but it was already too late. We were hoping you would be an honest person and pay for the services that you signed for. We ended up taking the loss. Everything was agreed on.Prior to touching anything, we always follow protocol.
EZ
Ezio
Jonathan and Louis were super helpful
Jonathan and Louis were super helpful. They showed up on time and were thorough in explaining their plan for the day and the procedures. They gave me great suggestions and even calmed me down when a neighbor with mental health issues started yelling.
Response from Blackstone MoversMar 26, 2025
Thank you for your feedback. We will be scheduling your delivery soon
AB
Adam B.
Bad service, awful communication.
My experience with Blackstone will have me never being a customer again. Their communication with me was simply awful during my move, both being unresponsive and giving me false information. I experienced the following during a 1-bedroom apt move:
1. They were initially unable to accommodate the preferred day of my move, unfortunate but okay.
2. Then, when they did arrive, it turns out they under-quoted me $400 so that was a fun surprise
3. They also promised disassembly and assembly of my furniture, but were unprepared to do so (did not have alan keys)
4. Throughout, they did not answer a plethora of calls. Scott, at their Florida office, is great, but their main Jersey office never answers the phone, and only called me back after leaving several messages with them, Scott, and the movers.
5. They then had their truck stopped on the way to my destination for having a broken headlight, and were unable to complete the delivery the same day. Even when they arrived, the driver said the headlight was still broken, so I question the state of their fleet and mechanics.
They also first lied and then were unresponsive throughout this delay, the driver and office failing to call or answer my calls throughout. Truly awful service. They told me about the delay hours after it happened, and first lead me to believe they would still arrive the same day.
6. The office then called me the next day and lied about when the movers would actually arrive
7. When everything was eventually unloaded, my desk drawer was damaged and multiple items were dirty from their truck.
When I complained about the service I received to them, they threatened me with additional fees and tried to make me feel bad about how that delay had hurt the company. I will never use them again, and encourage anyone else to look elsewhere.
Response from Blackstone MoversMar 6, 2025
Below is the email we sent the customer after having a few conversations. Not once was anything mentioned about damages. Any move that is that far of a distance is not a guaranteed delivery date. We explained to the customer from the begining that we couldn't guarantee same day, especiallywith the delay in the morning. The night before the move, the foreman commun9cated w the customer to ask if we can start the move at 7am instead of 8am in order to avoid traffic and get everything done on the same day. He responded yes. A little before 7am, he contacted Mauricio, ( the foreman) saying that he isn't available till about 8:30am because he had to go somewhere. The crew waited and couldn't start the move till after 9:30am and it was a 3rd floor. A walk through was completed and space was showed and explained prior to touching anything. Once the customer agreed, we proceeded with the move. He paid for space he used and $75.00 for 1 additional flight of stairs. As a courtesy, we did not charge him wait time which is clearly stated on the contract for the time the crew had to wait. This caused a domino effect for the rest of the day and delayed us getting to the next customer. With logistics, nothing is predicted. Anything can happen in route. Throughout the process, the driver stayed in communication with the customer. He was told we will do our best to get there as early as we could. However, due to unforseen circumstances, we had to wait until the next day to deliver. Around 11:30am, the delivery took place. The customer spoke w Scott and Zenio multiple times. He told Zenio he wants $450 or he is going to put a review. He left a voicemail stating that if this isn't resolved my noon today.a review will be posted. This is a form of extortion. We have proof of everything. EMAIL BELOW
Dear Mr Adam:
I understand that you are in the process of preparing a review for the move that we provided. We want you to know that we did everything that is expected of a moving company with regard to your move. Let me start by saying that you agreed to a window of time that started at 7 AM on Monday, March 3rd, 2025. We arrived at that time, and you were not ready for our movers to start the move. Actually, we had to wait 3 hours to begin the move. This caused our scheduling to become problematic, and we did not charge you for "waiting time". The Waiting Time amounted to a charge of $450.00, but again, we did not ask you to pay us, although it is clear in the contract.
Then, due to us having to wait this extra time, the move that we were scheduled to do that afternoon had to be delayed. We then had another unforeseen issue on the road and that caused us to be even later with our schedule. The best that we could do for you was to deliver your items the next morning. We did that, and our Foreman, Mauricio, was in contact with you throughout the entire process. I even spoke with you a couple of times, letting you know what was going on with regard to the delivery process.
Please understand that you got an expedited move/delivery, even though you were not charged for that service.
Then, you asked that someone from management to call you and Zenio reached out to you to assist. Please understand that our company tried to assist you in every way. We did nothing wrong. We actually provided expedited service, without charging you for that. We also waited three hours for you, and again, did not charge you for that waiting time, although it is clear that we could have, based on the language in the moving contract.
I do not know what else we could have to done to make this process better, but we feel that we went over and above with your delivery and by not charging you for additional services, when clearly, we could have. Please let me know if you have any questions regarding the foregoing, as I will be happy to address anything else that you may need to discuss.
Have a good evening. Regards,
Scott James
Manager
Blackstone Movers Corp.
NO
Nothammy
I will never again go with a moving…
I will never again go with a moving company and I will never again use a broker to find us a moving company like Blackstone Movers, the contract isn’t black and white, too many grey areas. The contract says can take up to 30 business days to receive your stuff. The company is shady! They keep up the price and changing the contract. They didn’t even put in contract that I have 2 laptops and an iMac computer. The driver and mover was careless with my stuff throwing it in the moving truck. They switched drivers multiple times, charged extra to put in another truck because the 18 wheeler can’t get into my complex. This whole moving experience is a nightmare. If your reading this please please get a shipping pod!!! DO NOT go through this moving company they’re a rip off I’m not rich, so many hidden fees!
Response from Blackstone MoversMar 4, 2025
We don't know who this is nor can I find this name in the system. Customer service is our priority and this isn't the type of service we provide. Please send us information because we don't know who this person is and it doesn't seem to be our customer
JD
Jt D.
Excellent work!
The whole organization performed well. I appreciated their attention to detail. They knew how to reassemble some of the furniture items. Everything arriving at destination In the same condition.
Response from Blackstone MoversApr 23, 2025
We want to treat you with the same respect we want to be treated. Thank you
AH
Alex H.
Best movers!
Very professional. They took time to prepare our floors and started moving furniture after they made their plan on the trip. I would highly recommend it.
Response from Blackstone MoversApr 23, 2025
We appreciate your feedback
KJ
Karl J.
Thanks!
Outstanding job on my recent move. They arrived on time and worked extremely efficiently, but carefully to complete the job. I have never worked with a moving company that took so much care to thoroughly wrap and protect my furniture!
Response from Blackstone MoversApr 23, 2025
Your feedback is always important to know who is doing their job and who isn't. Thank you for taking the time to review us
