Blackstone MoversReviews of blackstonemovers.com

We are shocked at any good reviews of this company. I almost think it is boosted by some questionable 5 star reviews after having read the 1 star reviews that sound similar to ours. We are in our 60's and have moved due to my husbands profession at least five times in last ten years and have experienced much from moving companies. We have had our posessions held in trucks unless we payed 15,000$ more, to this experience of not receiving our four post bed, framed floor length mirror and antique multi-drawered chest. The broken 55 inch TV, and many other broken frames,glass,crystal and china plus the mover took our 6 foot fiberglass werner ladder. We received someone elses antique grandfather clock, which we returned and other boxes filled with someone else's personal items. It has been nothing but a negative experience and now quite frankly, not worth any further negativity or effort for resolve of this issue. I am sure this is what moving companies rely on. This is through much experience of moving 16 times in our lifetime not just once. Thank god our next move will be to the crematorium! So, we hold Safe Ship Moving of Florida and Blackstone Movers of NJ responsible for the worst of our moves . Between them we payed 16,000 dollars for one truck! At least the company who made us pay more after supposed agreed price had all our furniture and did not damage a thing. SO OUR ADVICE FOR ANYONE MOVING IS TO HIRE A TRUCKDRIVER AND PAY YOUR OWN PRIVATE HELPERS TO LOAD AND UNLOAD AND SAVE ALL THE HASSEL AND HEARTBRAKE OF DEALING WITH SUPPOSED PROFESSIONAL MOVING COMPANIES.

Poor experience overall. Communication non existent.

Reading the reviews is why I picked this company. UNFORTUNATELY IT WAS A TERRIBLE EXPERIENCE FOR ME!!!!! My living room leather sofa arrived with holes and tears, mattress and box spring, outdoor grill damaged and missing boxes which I did not mention everything. After trying for three months to file a claim they offered me $90.00.

Lost one of my moving bags which contained all My work items that I use as a merchant mariner, and offerd 18.00. The bag alone was worth eighteen dollars. Will never use this company again

We used a broker who connected us with this company for our move. Unfortunately, the broker made many promises to us, and when these movers arrived, they had other plans in mind. They wanted to charge us for using moving blankets to wrap the furniture, they claimed we had more items (even though we actually had less than the original inventory due to moving things ourselves), and they dropped 5+ pages of legal documents in front me asking me to waive all claims if our items were damaged and saying they do not accept art, despite art being a part of our inventory list with the broker that they also had a copy of. We had also already signed a waiver like this with the broker. With no notice, they suddenly told us the total payment was due in cash, and delivery wouldn't be same day. It's completely sketchy that they want payment via CashApp or Zelle (#1 sign of a scam because they know you won't be able to claw it back). Go with someone legitimate. I spoke with a woman representing the organization who told me it was a "he said/she said" with the broker (even though neither of us could get in touch with the broker), and that she'd let me pay by credit card if I paid the entire cost up front, and we still would not receive same day delivery. She said it was a "risk for them" if we paid via credit card via cash, and I pointed out that she was shifting all the risk to us since we'd be paying in full before the job was completed and sending our furniture away with them. She then said this was too much trouble and she was cancelling the move. The movers literally had to unpack what they had packed. Terrible, awful experience with Michelle Mediavilla and her company.

The charge was way beyond the quote and trying to justify the up charge with cubic feet in the truck was bull. The truck brought was half empty!!! Then asking for a gratuity, fine. I have. Then at drop I told them not happy with price and I think I got scammed. Called next day and wanted $700 more!!!!! Crazy

My experience with Blackstone will have me never being a customer again. Their communication with me was simply awful during my move, both being unresponsive and giving me false information. I experienced the following during a 1-bedroom apt move: 1. They were initially unable to accommodate the preferred day of my move, unfortunate but okay. 2. Then, when they did arrive, it turns out they under-quoted me $400 so that was a fun surprise 3. They also promised disassembly and assembly of my furniture, but were unprepared to do so (did not have alan keys) 4. Throughout, they did not answer a plethora of calls. Scott, at their Florida office, is great, but their main Jersey office never answers the phone, and only called me back after leaving several messages with them, Scott, and the movers. 5. They then had their truck stopped on the way to my destination for having a broken headlight, and were unable to complete the delivery the same day. Even when they arrived, the driver said the headlight was still broken, so I question the state of their fleet and mechanics. They also first lied and then were unresponsive throughout this delay, the driver and office failing to call or answer my calls throughout. Truly awful service. They told me about the delay hours after it happened, and first lead me to believe they would still arrive the same day. 6. The office then called me the next day and lied about when the movers would actually arrive 7. When everything was eventually unloaded, my desk drawer was damaged and multiple items were dirty from their truck. When I complained about the service I received to them, they threatened me with additional fees and tried to make me feel bad about how that delay had hurt the company. I will never use them again, and encourage anyone else to look elsewhere.

I will never again go with a moving company and I will never again use a broker to find us a moving company like Blackstone Movers, the contract isn’t black and white, too many grey areas. The contract says can take up to 30 business days to receive your stuff. The company is shady! They keep up the price and changing the contract. They didn’t even put in contract that I have 2 laptops and an iMac computer. The driver and mover was careless with my stuff throwing it in the moving truck. They switched drivers multiple times, charged extra to put in another truck because the 18 wheeler can’t get into my complex. This whole moving experience is a nightmare. If your reading this please please get a shipping pod!!! DO NOT go through this moving company they’re a rip off I’m not rich, so many hidden fees!