The Blackstone Group Inc. is an American multinational private equity, alternative asset management, and financial services firm based in New York City.
Blackstone (blackstone.com) has 34 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Manhasset, New York
Excellent
Investments & Wealth · Greatneck, New York
Excellent
Showing 26 reviews with 1 star · Clear filters
Dave
Customer service so bad it puts me off the brand. Made 1 order - first half arrived 3 months late, other half a month later. No notifications about the order been split, expected delivery dates, apologies etc. Avoid buying from this place
customer
Unit was defective. Tried to resolve it with customer service but basically did not offer anything of value for a bad and dangerous experience.
Len F.
Reached out to Blackstone Customer Service, waited for over 15 minutes after being forwarded to "priority" service. I left a message that I had to leave from a scheduled appointment and can be reached via the contact info I had on file when I registered my product. Days have passed and no reply from customer service!
Vickie H.
We cannot get our issue resolved with a leaky regulator. You cannot get to talk to anyone and we have been on the line several times this week. We have started a return with Home Depot and will not buy another griddle. Horrible customer service!!!! This is brand new and we cannot use it!!!
David
Grill wouldn’t light and the few times it did wasn’t strong enough to stay lit. Tried reaching out to blackstone several times with several different methods and all of them dead ends. Horrible customer service.
Steve R.
Bought a 36” Blackstone griddle 12/22 , it has started to rust even though I keep a cover on it. They will send another top unit but I have to install and find a place that will take the old unit. Again, only a couple of months old. They did offer me $70 in product, yet the chat was cut off, not sure if I am getting that. Told them I had the unit assembled cause I do not have any skills. I just want to cook not take care of a manufactures defect.
David H.
Ordered a 36” Griddle, still under warranty. And bought a cover from them to exact fit on the same day we purchased the grill. We meticulously maintained it properly and out the cover on every time and made sure it was clean. We properly seasoned the grill as I explained we properly maintained the griddle. Called customer support and registered my grille and Nicolel was assuming we didn’t take care of it and I spoke to another rude representative. I will no longer be doing any business with this company.
Michelle Pritchard L.
Ordered a griddle on Dec. 19th, 2022. Delivery date was Dec. 26- 27. Ok, to be expected and was good with it. They are based and ship out of Utah and we are in Wyoming, about 10 hrs away. I watched the tracking until Christmas Eve and over Christmas weekend it ended up in Maryland. We weren't going to get it until Jan. 2-3, which means I would have to ship it to the recipient because they would be back home by then. I called Blackstone and was told it was FedEx's fault and nothing they could do. They wouldn't send another one and deal with FedEx about the lost one. They would not issue a refund until they received the griddle from either FedEx or us (minus a 10% restocking fee and we pay for shipping to them). I won't do business with this company again.