Brent
They simply dont pay out
They simply dont pay out. Thank goodness I did the minimum deposit.

Black Lotus Casino is an online gaming platform focused on providing players with a secure, accessible, and reliable casino experience. The casino offers a wide selection of games, including slots, blackjack, roulette, baccarat, video poker, and live dealer titles. Its game library features content from providers such as Rival, Betsoft, Saucify, Crucible, and FreshDeck. Players can access the platform from desktop, mobile, or tablet devices, with secure payment processing and modern encryption in place. Black Lotus Casino also supports responsible gaming, transparent promotions, and 24/7 customer support to help players enjoy a safe and balanced entertainment experience.
Black Lotus Casino (blacklotuscasino.com) has 114 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Brent
They simply dont pay out. Thank goodness I did the minimum deposit.
Kurt H.
I'm a VIP at Black Lotus Casino. Doesn't matter. I've spent what I consider a large amount of money. they are making every excuse in the book to not give me the money I won, but they certainly TOOK all the money I was giving them in the meantime. as soon as I tried to make my very first withdrawal, suddenly there's issue after issue with my account. there were NO issues while I was losing. STAY AWAY FROM BLACK LOTUS CASINO, YOU WILL NOT SEE A CENT OF WINNINGS
Angel
As far as online casinos go, is not that bad. I see a lot of people complaining that you don't ever win well that is not true we win we just don't cash out I'm very bad at that but you can win this past week I've won approximately $3,000 and truth be told out of that I only ended up cashing out 1200 dollars because I don't take the money out as far as the withdrawal process it is flawed it takes too long to get your money but you do get your money. That is one thing I wish they could work on as the speed of your withdrawal getting to you but aside from that it is a pretty straight up Casino we just got to remember to cash out and stop.
Response from Black Lotus CasinoApr 13, 2026
Hi Angel Thank you for your feedback and for sharing your experience with us! We’re really pleased to hear about your recent wins and appreciate your honest perspective. We also take note of your comments regarding withdrawal times - this is valuable feedback and will be shared with the relevant team as we continue working to improve the overall experience. We’re glad to have you playing with us and appreciate your support. Kind regards, Black Lotus Casino Team
Angela
i LOVE the genesis nv casinos!!! Im so happy to say i have finally made my second with drawal and awaiting a third and fourth. The first was with Bella Vegas in March of 2023 I believe. The second was last week $300 on Black Lotus im so estatic. I went along time with no withdrawals but im very impulsive and their were times i could have cashed out and i didnt. Im awaiting a 900 and 100 payout right now with Grand Eagle. All 4 times i have won was on a deposit bonus. The times i just did a straight deposit i didnt have enough i think to play with i think. I wish i would have realized this earlier. Anyhow I just wanted to share the good news. Yipee!!! Games recommended would be Balloon pop. Sirens Seranade. frontside spins league of baseball missisipi wilds wheel big winner also bejing nights Their all fun and remember on Saucify games you dont have to bet all the lines cause it allows you to adjust and you can still win with out all the lines. Their is alot of wagering before cash out but the games win alot and its actually possible to complete all the playthrough with the percentage bonues that helps to have more funds for the wagering. Also I would like to Add that every time ive called there contact us phone number or gone on live chat someone has always answered the phone answered all my questions and was very polite and helpful. I dont know why the reviews on here say anything but that and Ive called them alot Im a lots of questions type person-Lol Well wishing you all good luck! Update: I Just called and the Customer service Agent checked with finance and my funds will be on the blockchain tomorrow!!!
Response from Black Lotus CasinoApr 13, 2026
Hi Angela Thank you so much for your detailed and positive feedback! We’re really pleased to hear about your withdrawal experiences and that our support team has been helpful whenever you’ve needed assistance. We also appreciate you sharing your thoughts on the games and overall experience - it’s great to hear you’re enjoying the platform and your wins. Wishing you the best of luck in your future play! Kind regards, Black Lotus Casino Team
Евгений П.
Never play that casino!!!! U not going to be able to withdraw ur winnings!!! Support don’t t understand what they talking about! Don’t waist ur time and money on this casino!
Response from Black Lotus CasinoApr 13, 2026
Hi there, Thank you for your feedback. We’re sorry to hear about your experience and frustration. Withdrawal requests are processed in line with our standard verification and payment procedures, which are in place to ensure secure transactions. Kind regards, Black Lotus Casino Team
Monique K.
Not receiving money or bonused unauthorized charges have not got any money and Kekiscocakes they are connection went Black Lotus This is so sad.
Response from Black Lotus CasinoApr 13, 2026
Hi Monique Thank you for your feedback. We’re sorry to hear about your experience. We would like to clarify that we are not associated with the business or name mentioned in your review. We also do not have visibility over or involvement in any external transactions or third-party charges outside of our platform. If you believe there have been any unauthorised charges, we recommend contacting your bank or payment provider directly to investigate this further. Kind regards, Black Lotus Casino Team
Luis G.
This casino is a joke. Jumped though all of their hoops to withdraw, requested a withdrawal, waited the 48 hours, the weekend, and then the 7-10 business days, only to find the money back in my playing account. Requested a second time, after which I read there Terms & Conditions which states it should take 3-5 business days. Any time I mention that to them, they don't even acknowledge the Terms & Conditions and keep repeating the same garbage about 7-10 days. I called today and going on the 7-10 day nonsense, they say I should have my winnings by next Friday the latest. By that time it will be over a month that I've been trying to get paid by these clowns. Every support agent repeats the same nonsense and none has ever given me an actual reason as to why the first withdrawal went back to the casino. Seeing all of these reviews doesn't give me much hope. Maybe they're mad at the fact I won almost $800 from a total of $40 I deposited. But I'm not gonna let up til I get what they owe. Stay away from this casino. Straight up liars and scammers.
Response from Black Lotus CasinoApr 13, 2026
Hi Luis Thank you for your feedback. We’re sorry to hear about your frustration regarding your withdrawal experience. Withdrawal processing times can vary depending on verification checks and payment method requirements, and timelines may differ from estimates in some cases. If a request is returned to your balance, this can occur due to banking or verification-related processing issues that require re-submission. We appreciate you taking the time to share your comments. Kind regards, Black Lotus Casino Team
Frank M.
I played at Black Lotus Casino on Monday, June 10th, with a pending withdrawal of $600 USD and an additional $4,300 in my account balance. I was on a significant winning streak when the game suddenly logged me out during a bonus round. When I attempted to log back in, access was denied. I contacted their customer support, only to be told that they would not honor my $600 withdrawal or return my $4,300 balance — effectively keeping $5,000 of my winnings. The company behind this operation is a media group called Arachis. I have already submitted an online complaint form and emailed them directly. Additionally, I filed a report with the Kahnawake Gaming Commission, the regulatory body based in Canada. However, the official reporting link appears to be non-functional. I strongly advise others to avoid Black Lotus Casino and all its affiliated sites, listed below, as they are operated by the same group: Treasure Mile Casino Lake Palace Casino Bet Big Dollar Casino Grand Eagle Casino Bella Vegas Casino Grand Bay Casino Jupiter Club Casino Jumba Bet Casino Lucky Creek Casino Lotus Asia Casino Mandarin Palace Casino Jackpot Wheel Casino These platforms are not safe or trustworthy based on my experience. Stay away.
Response from Black Lotus CasinoApr 13, 2026
Hi Frank Thank you for your feedback. We’re sorry to hear about your concerns. We would like to clarify that we are not affiliated with, nor do we have any involvement in, the external company or regulatory body mentioned in your review. Regarding your account, withdrawal requests and account access are subject to standard security and verification procedures to ensure the safety of all players and transactions. In some cases, additional checks may be required before any funds can be released. We appreciate you taking the time to share your comments. Kind regards, Black Lotus Casino Team