This company lied about shipping the ring , when they never shipped it. it’s giving Scam
MG
Matthew G.
It was a month later than I expected…
It was a month later than I expected and the wrong size-I have to send it back
MA
Mark
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM. ALONG WITH EVANI JEWELRY.
I ordered a ring from them on 1/15/2026. After what seemed to be a nice response that they couldn’t make customizations because of how the ring was made and stones are set (which I thought was odd as I have never heard of a jeweler say something couldn’t be customized), I took it at face value and said ok, move forward with the standard ring shown. On 2/3 I received a notice that the ring was ready to ship and a label created with UPS. A week went by and still the same status. I ordered on the Evani Jewelry website and emails back and forth came from them. When inquiring about why the status is still in label created, they said “it wasn’t them and that Black Diamonds New York” was who is handling. Worst is this was said when chatting using their website chat function. So the run around begins. Then I ask the Black Diamonds team about the shipment and they say it has been sent from Japan/HK via DHL but no tracking number given. When I ask for the tracking number I’m ghosted.
I called DHL on 2/11 and they have no record of any shipment. Going back to UPS and talking with their rep, they say they don’t have the package either. So now my wedding is coming up and have no ring and zero response from either entities leading me to believe this is a total scam. I have made many friendly attempts to ask to speak to a human about the issue and all crickets.
So first stop is this review. This will be the first of many actions taken if no resolution is offered and quickly.
BF
B F.
Delays and More Delays in Processing Order
Alexanderite solitare ring size 6 ordered from their website on January 19, 2026. This was not a custom order ... size 6 was one of the size options on their website. I have received numerous emails from them with "updates" on my order and, today, February 10, 2026, received email that there was a problem with my ring, it was going back to production to correct, etc. etc., and gave me three options. I chose to cancel the order and get a full refund. This company is bogus and more than likely a scam.
AS
ashia S.
DO NOT DO BUSINESS WITH THEM
Literally the worst company ever smh I have been fighting this dispute with them since Nov. 2025 smh it’s the new year and they won’t even respond back smh they never answer the phone smh they don’t respond back to emails within there 48 hours like they say smh just the worst family business in America to be honest smh I have never had this happen to me ever smh this company should be investigated!! DO NOT DO BUSINESS WITH THEM EVER!!
Response from blackdiamondsnewyork.comFeb 4, 2026
We’re very sorry for the frustration this situation caused and understand why the customer is upset. We’re committed to customer satisfaction and always strive to reach fair, transparent resolutions. We’d like to share additional context so the public has a clear understanding.
We also apologize if we were not able to respond immediately. During peak seasons and non-working holidays, response times can take up to 72 hours or longer due to increased order volume. We appreciate the customer’s patience during these periods and always do our best to respond as promptly and thoroughly as possible.
Our jewelry is primarily made to order and customizable, so delivery timelines can vary. Expedited shipping applies only after a piece is completed and does not shorten the production timeline. While we do our best to prioritize orders with a stated need-by date, timelines cannot be guaranteed when deadlines are unrealistic. Guaranteed next-business-day shipment is available only for orders placed under our clearly labeled Flash Sale and Ready to Ship collections. All production timelines and policies are shared on the product page prior to checkout.
In this situation, multiple cancellation requests were made after production had already begun and while the package was in transit, at which point we were unable to cancel the shipment. We immediately offered the option to refuse delivery, which would allow a full refund once the item was returned. As a gesture of goodwill, we also processed an initial refund for the priority shipping fee, as we understand the customer’s frustration and wanted to remain fair.
As a small, family-run business, our 24-hour cancellation policy exists to protect both our customers and our team once materials are sourced and production begins. Allowing cancellations mid-production or while an order is in transit would make it difficult for us to operate responsibly or sustainably, which is why this policy is applied consistently and transparently.
Shortly after the package was delivered, a chargeback was filed through the customer’s bank. When a chargeback is open, the bank temporarily withdraws the funds during its review, which means we’re unable to issue a separate refund at that time, as the payment is no longer in our possession. If the bank ultimately sides with the customer, the refund is issued directly by the bank.
We shared this information and offered options intended to help resolve the matter as efficiently as possible, as the chargeback review process can take up to 75 days. We have no intention of delaying the customer’s refund and, in fact, offered a quicker resolution so the funds could be returned sooner. The length of the chargeback process is determined by the bank and is outside of our control.
We want to reassure anyone reading this that our intention is never to hold customer funds, delay shipments, or deny refunds. Our focus is always on fair resolutions in accordance with the policies outlined at checkout, which are provided to help set clear expectations before a purchase. We encourage shoppers to review these policies, or those of any merchant, prior to ordering, so expectations are aligned.
For customers who require next-business-day shipment for custom jewelry, a ready-to-ship retailer or local jeweler may be a better fit.
We regret that this experience did not meet expectations and appreciate the opportunity to clarify. If a bank refund has not yet been issued, we encourage the customer to reach out to us directly so we can assist however possible.
Respectfully,
Black Diamonds – New York Team
GE
georgii
Drop shipper selling $3 earrings found…
Drop shipper selling $3 earrings found on AliExpress for $100
Response from blackdiamondsnewyork.comJan 18, 2025
Thank you for bringing this to our attention. We understand that price comparisons are an important part of the shopping process, and we appreciate you taking the time to share your findings.
We are aware of similar-looking products available on AliExpress and other platforms. We also found some of our products being copied and sold by other jewelers. Our legal team is actively monitoring online marketplaces and taking action against any unauthorized use of our original designs.
It's important to remember that appearances can be deceiving. Our pieces are meticulously handcrafted by skilled artisans using ethically sourced materials and undergo rigorous quality control to ensure they meet our high standards. Each piece has its own unique design process, from initial sketches and CAD drawings to the final production. We do not mass-produce our products. We can assure you that our pieces are not the same quality as the one you found on AliExpress.
Our pricing reflects not only the materials and craftsmanship but also the added value we provide: free shipping, free engraving, a one-year warranty, and lifetime diamond service. We are committed to providing our customers with the best possible value and stand behind the quality of our jewelry.
If you have any questions about our products or production process, please don't hesitate to contact us directly. We are always happy to provide more information.
