Black Diamond Equipment is a manufacturer of equipment for climbing, skiing and mountain sports, based in Utah, USA.
Black Diamond Equipment (blackdiamondequipment.com) has 23 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing23 approved reviews, newest moderated first
Incisor
I purchased a head torch from them and it must’ve been faulty. I contacted customer service as soon as I found the problem and they offered me a 30% discount on another one. This product came with a three year warranty that was not worth the paper it was written on. Very disappointed with this company had to get my money back through third-party. Avoid this company at all costs.
Helen S.
Experience with the website only: Has to be one of the worst websites in the world. I have tried different browsers and I have tried to use it before with no success on a different computer, with all settings for adblocking disabled etc. They really wasted a lot of money paying for such a bad design. The clothes and equipment are good; just that the direct sales website site/software is appalling! But reading what has been written on Trustpilot, I am glad I didn't actually get the webpages to work!
Chris
Jeg havde en knækket dims på batterihuset på min pandelampe. Jeg skrev igår og i dag har de et ny hus afsted uden beregning med posten. Det er så EU afdelingen. Det er god service! :-)
Mikayel B.
We ordered climbing shoes on a Black Friday deal, but when they arrived they were astoundingly too small, even when we ordered a size up. When I tried to call customer service, there was no answer and instead the machine told me to send an email. I've sent an email 2 weeks ago and there has been no response. I tried calling again and it says the customer service lines are down for the holiday season and will reopen in 2 weeks. Seems like it already hasn't been working for 2 weeks though, so 2 weeks from now it will be a month without any contact to customer service. It's really like they gave us unacceptable products and refuse to help with any order issues going forward. The return and exchange policies offered are also some of the worst I've ever seen. Be better.
Darren G.
Ordered ice cleats failed on 3rd outing! Poor grip! Poor retention! Customer service will not return emails. Submitted warranty claim 5 weeks ago! Nothing! Paid $130 for pure garbage! Hill sound cleats on second season $79 no issues! Avoid total scam!
Stefan L.
Placed order on 03/10/2021, got order confirmation email. On 08/10/2012 I check order status on the website... Order Status: Cancelled - Last Updated: 05/10/2021 They cancelled the order without even sending an email. I could have waited forever for it to not show up, crappy customer service.
Simon W.
THE KIT I HAVE FROM THEM IS WELL WORTH THE MONEY AND I WOULD SAY THEY ARE ONE OF THE BEST OUT THERE
