Black Diamond EquipmentReviews of blackdiamondequipment.com

Ordered head lamps and got the tracking number. The item made it to the depot and was spontaneously returned for no reason I could tell. Zero customer service as I had to go through Klarna to get my refund. Disastrous experience. Till this day, they still haven’t responded to my query.

My 3 yr old stormline stretch shell started to delaminate after very little use, and very light use. They refused to replace it. Basically a waste of money. I have patagonia and norrona that have held up great after way more intense use. BD is going down the tubes. Won't be buying anything else from them with this approach.

Falsches Produkt geschickt bekommen und dann vom frechen Kundendienstmitarbeiter nicht wirklich weitergeholfen bekommen. Versandkosten hin und vor allem zurück sind auch viel zu teuer. Unfassbar schlechter Shop.

Jeg købte en all around outdoor jakke, der skulle kunne modstå vind og vejr og havde fået gode anmeldelser i USA. Men en cykeltur i København i regnvejr og man er gennemblødt. Desuden har lynlåsen været dårlig nu er den gået helt fra hinanden, hvis jeg havde været i de norske fjelde så kunne jeg været omkommet af hypotermi. Min 30 år gamle Bergans jakke er bedre til at holde regnen ude, selvom den ikke er blevdt efterbehandlet siden jeg købte den. Black diamond er ikke et kvalitetsprodukt!!! Du kan ikke stole på det holder dig tør i ekstreme situationer.

My mom purchased $2,000+ worth of BD equipment (avi packs) for me and my partner as a gift. When we got around to using it (past warranty), the equipment turned out to never function. Ultimately, BD refused to work with me for a refund, promo-code, replacement, repair, etc. I felt they treated me as if *I* was trying to scam BD. Yet here I sit, feeling scammed by BD. I'm writing this review out of kindness to others: think twice before committing a lot of money with BD, and perhaps reconsider supporting this company altogether. More details. Per their instruction, I dropped the packs off at their Equipment shop in SLC to get inspected, repaired or replaced. They offered two options: replace a part, or receive a 50% promo code. By email, I asked a clarifying question about the options, and they eventually responded by repeating the two options. This continued: every few weeks, I emailed BD's Equipment Office asking for an update or clarification. They responded to about 35% of my emails, often not responding to my specific question for clarification (of their previous messages). I simply did not know how to proceed. Honestly, I could imagine the office was busy working hard with equipment, so wasn't put off by those (sparse and terse) exchanges. Eventually, I think I bugged them too much, and they suddenly notified me that they'll send my equipment back to me. The tone of the messages suggested I was trying to scam them, or something. After continued attempts to correspond with them, they sparsely responded saying "we need proof of purchase", which was provided. Finally, they refused to work with me at all.

Marked my orders as fraud, kept my money for a week, and I never received the products. Refuse to help me unblock my account because of their mistake and "that's how our system works." Strung me along for weeks before telling me there is no way to place an order, even though I opened a new bank account and paypal account to match their system. The most over rated company. They churn out so much crap and since I was only purchasing for a friend, they've learned a lesson and converted to other brands. I would always choose a quality petzl item even if it is slightly more dollars.

I bought a pair of BD walking poles (Alpine FLZ). After a year one of the poles developed a fault so that the locking pin had ridden up into the body of the pole and the pole would not lock open as a result. The warranty for BD poles is two years, so I submitted a claim. BD initially suggested a couple of methods of resolving the issue. When these didn't work there was no messing about, they simply replaced the poles free of charge within a couple of days. I thought this was excellent service and BD makes high quality kit to boot. I highly recommend them

BD has some nice equipment but their returns policy sucks, to put it politely. Bought a pair of gloves at their retail store in SLC while on vacation there. NEVER WORE THEM, other than to try them on. Got back home, found that the next size down was a better fit (which they didn't have in their store). Contacted them for an exchange/return. Nope! They said that they wouldn't return or exchange, but that I could "sell them second hand," or travel back to SLC to return them (!) IOW, I'm stuck with them. I won't be doing business with BD again.