BlackcraftcultReviews of blackcraftcult.com

Absolutely terrible shipping experience. $280+ order with express shipping (2 day), it has been 3 weeks and still hasn't arrived.

Poor quality. They were better when they first came out. They of course were out of stock magically after I ordered. They sent me a new design, product was made poorly and the pocket ripped off after one wear and I hadn’t even washed them yet.

Extremely slow ordering processing speed. Took em over a week to finally ship 2 t-shirts. March 1 I ordered. March 12 I'm still waiting for package to deliver...

I have ordered several times from black cult and always loved their quality. They must be ordering things from overseas only now though because the order that just came in the mail was child sized. I have large shirts from them that are bigger than the xl that I ordered. I ordered slides that were supposed to be a women's 12. They barely got my kid who wears an 8.5. Other items the quality of the print and fabric were lacking. This was a complete disappointment and not what I have come to expect from them.

The customer service is subpar. I ordered a hooded sweater and needed to size down, so I followed return protocol, paid for shipping, and what I got in return was my original sweater balled up and stuffed into a bag with as much hostility as possible. No reason. Couldn’t get anyone through email, couldn’t get anyone on the phone. I have bought a LOT from Blackcraft over the years, but after this disrespectful interaction, well, Blackcraft, you’re dead to me. I’ve got a lot of goth girlfriends and guy friends and believe you me, I’ve told every last one of them who will listen. They’ll take your money, but if you need to return or exchange something, dark lord help you. I feel like they would have punched me in the face if they could have. Shame on you, Blackcraft.

Misleading item details, shadily covered with “ordering a size down suggested”. Their size chart is wrong. The item arrived mislabelled with the wrong size. They refuse to accept there’s a “defect” as the item was “correctly delivered”. I’ve spent hundreds on their brand in recent years - it stops today.

Have ordered a number of items from them including shirts, patches, and a hat. Never had any issues with shipping, ordering, or anything else. Everything I've gotten from them has been good quality and some of my oldest purchases are still holding up. Overall I'm happy with my purchases and happy with the service.

Clothing is good quality, shipment is quick, but the joggers are not made for people with any amount of ass. I have tried a few different pairs and sizes and they just don't account for anything in the trunk.