BlackcraftcultReviews of blackcraftcult.com

I ordered a huge order. The package got lost per USPS. I have attempted to contact blackcraft multiple times, but no one has gotten back. It’s been a month. I really want my order.

I purchased some mens xl tshirts. They are 3 inches too short. The shirts barely come down to my belt. I will never shop there again.

Absolutely terrible! Ordered a very expensive kimono advertised as blackcraft on their site. Received a crappy cheaply made item made in China worth about £20 when I paid £120 for a luxury blackcraft kimono. The label is NOT a blackcraft label. Now they have updated their site to say it’s not blackcraft however this was not stated when I purchased. Absolutely disgusting

They offered a promo to get a mug if you bought a certain amount of merchandise. However they wouldn't allow you to add the free shipping code if you got the mug because they won't let customers have two promos in their carts. This is with enough merchandise to get free shipping beyond the mug cost. rather than doing anything they just shrug their shoulders. Once order is placed, they don't give you a processing time, so you just wait and wait. When you reach out to customer service they just send you a form letter of their processing times. Then when you wait some more, beyond the time quoted, and reach out again it's "oh sorry we're just behind! And I have no idea where your package is at in the queue!" Absolutely horrendous service from both the company itself and its customer service team. I'm so done with this.

Ordered a T-shirt, was worried about shipping as i'm in the UK. However the shirt arrived much quicker than I expected (a week and a half), and shipping price was reasonable. Shirt is great quality, size is perfect and the design is so cool. Will be ordering again.

Used to have quality clothing and true sizes. My last 2 orders the shoes were MASSIVE in the size I usually wear, and the shirt came with a stretched out collar. Will not be buying from this store anymore and will tell all of my friends to do the same. So many better alt clothing brands out there with decent customer service.

I’m really surprised with seeing the negative reviews as my experience with BCC was fantastic. The customer service team was so lovely and helpful at giving advice on sizing and amending my order. Items were shipped and delivered fast and I live outside the US so expected it to take way longer. All the items were really good quality and very soft materials. I have sensory issues so this is a huge deal for me. Will definitely be a regular customer from now on.

Very disappointed in this store. Long term customer and my recent purchase was delivered to the wrong community box number accidentally and was never recovered. They will not offer any replacement or refund as its against their policy and it shows as "delivered". So much for working with the customer and trying to solve issues that come up. Very sad, Im out $250 now and will not be going back to their store. Completely avoidable and unnecessary.