BlackcraftcultReviews of blackcraftcult.com

When I made my last order they didn’t pay the shipping fees correctly and the post office held my box until I went up to pay the extra postage needed. What company does that considering I paid the full amount for shipping that they offered on their website. This company ignores customers on social media and via emails. They’re rude, snarky and the quality of the items is subpar. They’ve been out of stock for months and months on items of potential interest and never address whether they’ll return or not. It seems to me they’re more interested in being edgy on social media, pushing shirts and their Salem location more than anything. Get it together or you’ll go the way of iron fist.

I placed an order and unfortunately it was misdelivered so I didn't receive my products. Upon contacting the company they refused to help me when I wanted a replacement to be sent and still haven't helped me. So they have now defrauded me of my money and absolutely don't care. Not a good business practice. Worst customer experience I have ever had.

The screen printing they use is excellent. Everything seems to be the correct size. I've ordered 5 shirts, 2 zip up hoodies, and a pullover hoodie over the last 18 months and they all hold up pretty well.

Not super hyped with the print quality but was fast shipping. May give another shot.

I am a long term customer. Package did not arrive. I understand with all the postal strikes that this is a very difficult time for businesses. However the customer service for this company is indifferent and practically non-existant. They just dont care once theyve got your money. They told me to contact 'my local post office' which is hilarious. Ive lost a huge amount of money ( 300 pounds) and they dont even want to try to help. I will never use this company again and tell my friends to do the same. Ive tried to contact usps off my my own back and you have to speak the tracking number and the computer continues to get my tracking number wrong so I'm stuck. All in all , I am the customer and I feel like I have been made to be felt in the wrong. Great Clothes, SHOCKING customer service , once they have your money they wont care in the slightest. Never ever again. Edit........ Hopefully receiving redelivery tomorrow after finding out which depot the parcel is at. However I've done this off my own back because BCC simply couldn't be bothered. They could have found out this info for me and saved me a lot of bother. The customer at the end of the line, buying your products and paying you wages is an actual person! Update... They refunded me... But charged me the delivery fee! So through no fault of my own, they don't lose money but I do? All because they use a delivery company that are dire. (didn't leave delivery card and BCC couldn't locate parcel, or more likely couldn't be bothered to contact delivery company). Lost a customer for life.

Purchased on black Friday. Package said delivered but never arrived. After speaking with USPS, they informed me the package was not shipped to address I provided. I spoke to BCC and they told me they couldn't help me. After then asking if I could reorder my items at the same price I got them for on black Friday, they told me I would have to pay full price and there were no more discounts to give out! By far the worst customer service I've ever experienced. After reading others reviews I see this is an ongoing issue with the company. Very unfortunate because I love their clothes and the message behind them.

Their customer service sucks just like their international shipping process. I ordered a hoodie and a tshirt for 123$ in the beginning of September and still haven’t received anything. I live in Germany so i clearly understand that shipping may take some time but over 3 months?? I’ve been emailing them and explained that I have zero information about my packages whereabouts. The German Post office reassured me it’s not in Germany yet And the USPS package tracking tells me it’s already in Germany. I kindly asked bcc‘s customers service if they could help me figuring it out or if I could cancel my order cause i think i will never receive it anyways but they stopped replying and ignored me since October 29th. I guess i wasted my money.

I hate to see all these negative reviews for one of my favorite online stores! Everything I’ve gotten (probably 25 things over the last 3-ish years) have been perfect! Full disclosure- I almost always get a small in men’s clothing; I’ve gotten a long cardigan and a crop top in women’s sizing. I’ve never purchased shoes or bags, so no help there. I’m also bummed y’all had a terrible time with their shipping/customer service.