Bkeratin Professional Reviews | Read Customer Reviews of bkeratinstore.com

Bkeratin Professional Reviews | Read Customer Reviews of bkeratinstore.com

Bkeratin Professional reviews

Showing 48 reviews with 1 star · Clear filters

Natalia F.
Dec 12, 2020
El producto estaba sin sellar
El producto estaba sin sellar. Deben mejorar la manera de embalar los productos.
Response from Bkeratin ProfessionalDec 15, 2020
Estimado amigo cliente, Lamentamos mucho escuchar esto, todos los productos están sellados y empacados antes del envío, pero debe haber habido un error en nuestra logística, nuevamente lamentamos la situación. Gracias por tu sugerencia, haremos todo lo posible para que esto no vuelva a suceder. Envíe un correo electrónico a [email protected] para que lo resolvamos de inmediato y lleguemos a la resolución del problema. Cualquier duda no dude en ponerse en contacto conmigo. Saludos, Damares Vieira.
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Kátia A.
Jul 7, 2020
The customer service is very very bad
The customer service is very very bad . And after 20 days I still didn’t get my money back.
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lolo1950
Jul 2, 2020
Very bad customer service
Very bad customer service, I received product other than I ordered, email and someone responsed and ask to send photo of the product and haven't heard from him yet.
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Sergio H.
Jun 6, 2020
Beware of the company
This company is selling products in the USA without authorization. Products may be counterfeit and the company will not be liable for any damages the the products can produce. Company has an address in Miami and they are not registered with the State of Florida. So please beware of this company.
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Claudia V.
May 10, 2020
Arrived opened bottle the step #2 it…
Arrived opened bottle the step #2 it leaked because the package was very beaten up and 1/4 of bottle liquid was missing due to bad carrier. Will not buy from here again I don't know if the step #2 will work so I wasted $200 for nothing very dissapointed
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Michelle M.
Apr 19, 2020
hate the product
The store is amazing they delivered in time and great prices! However I’m very disappointed with the product I just tried today and it not straight my hair at all , no difference whatsoever in my hair :(
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Mh
Dec 30, 2019
My order was “shipped” on December 16th…
My order was “shipped” on December 16th with a tracking number that doesn’t work. I still have not received my package. I’ve submitted a contact form days ago and they haven't responded. I called multiple times and the line is busy. Terrible customer service. I don’t recommend buying from this website.
Response from Bkeratin ProfessionalJan 2, 2020
Hi Mh, we are very sorry that you were no able to contact us. We have tried to contact you by email and did not get any answer from you so far. We have already refunded your order in full.
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maria de A.
Jul 1, 2019
Not on time lost a customer because of…
Not on time lost a customer because of it
Response from Bkeratin ProfessionalJul 1, 2019
Hi Maria, we are very sorry that you lost your customer. Unfortunately, this is an export and we depend on Customs efficiency to release the products through the borders. Your products were posted on D+1 and arrived on 4 business days. You bought them on June, Sunday 16th and arrived on June, 21st.
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