Gary
The first time I signed up
The first time I signed up, it was a breeze. Unfortunately, the next not so much. Something went wrong in the process, and when I attempted to add our second dog, I was not able to do so. I tried several times to communicate with Bivvy, but that too was unsuccessful. I don't know if it was my failure to communicate or if the individuals reading what I wrote were not reading my text carefully enough. Unfortunately, the suggestions offered were insufficient in resolving the problem. I was contacted today, and the agent was successful in adding our new dog. I was not happy with the method she said that she needed to do to be successful. She asked me for my password, and all of my financial information in order to resolve the problem. I have now changed my passwords again, and I hope that that will solve the privacy issue.
Response from Bivvy Pet InsuranceMar 17, 2020
Hi Gary, we're sorry to see you had trouble! Our records show we tried to help you a few different ways prior to logging in to your account on your behalf, and with your permission to do so. Rest assured, we do not save your login information and your privacy is protected. We wish the best for you and your pets and are here to support you should you need future assistance.




