April H.
Very disappointed
Very disappointed. Had to bring my kitty in for a sick appointment, throwing up and dropping weight, about 45 days after the 30-day waiting period. It was so close to the end of the waiting period, they took the vet notes where I said the time period that it started, which was a guesstimate, as gospel. Denied, because they thought it was within the 30-day waiting period, called it a pre-existing condition. How dare they do that? It was just a kitty that was throwing up. But, if it ever becomes an underlying condition, I'm s.o.l. Shame on you, Bivvy. Very disappointed, canceled my coverage.
Response from Bivvy Pet InsuranceDec 28, 2020
Hi April, we're sorry to see you're disappointed. Our claims team worked extensively with your vet to receive your kitty's medical records. Based on their notes and past communications with you, it was shared that the symptoms started prior to your coverage being active. We determine pre-existing conditions to be signs, symptoms or a diagnosis. We're sorry to see you go, but we wish you and your kitty the very best!