Bits & PiecesReviews of bitsandpieces.com

Received a totally different jigsaw to the one ordered and no replies to emails

I do not often make reviews excepting particularly good or particularly bad ones. The service from this company is appalling. A few weeks after ordering a jigsaw, I rang to check the progress only to be told by an inept sounding lady that the order had been cancelled. I questioned this only to be told that it is an American company and she just answers the phones. It seems there was no intention of informing me of the cancellation. They don't seem to know about email. The lady said that I would get a refund by cheque??? I am still waiting.

Ordered 3 jigsaws on 31st March and one 1000 free one received one free jigsaw which was 300 pieces instead of a 1000 got three checks through today so refunded the puzzles but have not been refunded the postage and packaging have emailed them 3 times with no response avoid this site like we are trying to avoid the plague AVOID AVOID AVOID

The puzzle table has finally arrived after several days of ringing the very unhelpful and expensive customer care people when it became overdue. Be aware that the delivery agreement states "as soon as possible" so no date is ever given. Also be aware that you will be charged £0.13 per minute (UK) when you call customer care and even when you order by phone unbelievable. The table did have minor damage to one corner but there's no way I'm going to return it, I'll probably never see a replacement. As you would expect, it was made in China. I will never buy from this company again and advise others to do the same.

Lots of neat stuff, they'll just cancel the order on you with no notification while you think it's in shipping. Then you get spammed to hell with marketing stuff but nothing regarding orders already placed. Avoid

Item shows in stock on Dec 3. On Dec 16 it shows a status of "not yet shipped". I call to cancel and am told "oh! It was just shipped. We promise you will have it by the 23rd". Check on the order Dec 18 and see it is cancelled. I was told it shipped 2 days earlier. When I called today I was told that it was not in stock and the answer cancelled. No notice to me and no evidence of a refund. Avoid Bits and Pieces Canada! They are Amateurs or scammers. Not sure which. Note: while I did not receive my order and I am dubious I will receive my refund ... I do receive about 10 nuisance emails a day from these people trying to entice me to by some more of their questionable products.

SATISFACTION DEFINITELY NOT GUARANTEED After ordering a Christmas present 3 weeks ago and them taking the money for it immediately I chased the order today to check delivery. Only to be told , it was out of stock, has been for a while and they don't know when or if it will be back in stock. 1. Why does the website not tell you this when you place the order. 2. Why was payment taken if its out of stock. 3. Why do they have no communication with the customer?? I could have been ordering my gift from another company and received it by now. This company is not to be trusted.

After 13 days, they hadn’t sent out my almost $100 order, so I called to cancel. Magically the order was in process, couldn’t be pulled out. No email notification saying sent, and this didn’t sit well with me, so called again next morning. Same story but was told that a supervisor would try to pull it for me and update me by email as to status. Nothing. Next day an email notification saying it sent. So 2 days earlier, when I had first called, they couldn’t pull my order?? Worse, they “couldn’t” furnish a return label to make up for their 15-day delay in sending something I no longer needed, nor any reason for the delay. Box is sitting unopened. It galls me to think of paying postage to return an order that they botched and took no responsibility for.