Bits & PiecesReviews of bitsandpieces.com

I ordered a puzzle from this company on 31st March and it still hasn't arrived. I've tried to contact them numerous of times but can't get hold of anyone. I have no idea what's happening with my order and I don't know whether I'll be getting my money back. I wished I looked at these reviews first before purchasing! I will never use this company again!! UPDATE: I received a letter and cheque with a full refund. No explanation just a sorry for not meeting expectations. I'm glad I got a refund but don't bother wasting your time with this company.

Absolutely appalling. Part order turned up 9th April. No response to my email asking where the rest is. Customer services is a joke. No one answering the phones. Having to pay 13p per minute plus access charge. No communication as to whether the rest of order is coming or if I’m getting a refund. What a scam

Do NOT buy from this company. No service, no intention to refund- scam you to take your money without sending you the product. Website needs to be shut down.

Do not use this company. I HAVE NOT RECEIVED MY ORDER nor a reply to my two emails. Have now asked for a refund Watch this space. Hazel Crossick

I was sent the wrong puzzles. Both boxes were split BEFORE the polythene was wrapped, as the plastic covering was intact and had no evidence of damage. I have sent 3 emails of complaint to the company and I have not received a reply at all. I don't at this point even know if all the puzzle pieces are complete. I will never use this company again. Shame on you!

Ordered 2 jigsaws on 31.03 , hadn't received them so emailed to ask when I could expect delivery , 2 jigswas at £7.99 each = 15.98 plus £4.99 postage . Today I received a cheque for £7.99 and a letter saying they couldn't meet my requirements so where is the other refund and the postage refund and like other reviews no response to emails

Same problem as everybody else, wrong delivery. Paid for 3 jigsaws plus free one, received wrong order - 1 jigsaw plus free one therefore an overcharge of about £15. No reply to my emails & no contact. Wished I'd read the reviews before. Scammers!

I had ordered my puzzle on April 1st 2020. Got an email April 4th 2020 that it has been shipped. I have been checking everyday since April 4th for tracking updates and the only update since then has been that the shipping information has been sent electronically to Canada Post. It’s now April 11th 2020 and it is still only saying the same thing as it has since April 4th. Don’t trust them!!