BitPayReviews of bitpay.com

I discovered that the bureau ROSE LANE (GP) have been able to effectively get them to make all the payment they refused me

They straight up stole my money. when I log back in to my account, they wiped everything clean. When I called support they kicked off to support email. The support email did not help whatsoever. Scam

I am extremely disappointed with how BitPay is handling my refund. My transaction was supposed to be refunded, but the process has been stuck in “waiting for approval” for over 72 hours with no clear timeline. Support first told me my country was unsupported, then reset my BitPay ID, and I submitted all the required documents again. Since then, nothing has happened except automated replies. I also provided multiple wallet addresses (BTC, BEP20, LTC) as requested, but the refund is still being held. As a customer, I agreed to BitPay’s terms in good faith when making the payment. Now, BitPay is effectively holding my money hostage under the excuse of “compliance” without accountability. This is unacceptable. I urge BitPay to resolve this refund immediately. Transparency and timely communication should not be optional when handling customer funds.

Got scammed $100, paid using their interface, clicked on Metamask, then I could choose Phantom wallet, so selected that, made the payment using my wallet, payment went through, then got an email that I used a incompatible wallet, no reply from customer support. Beware, big scammers! Going to post on every possible website and sue these motherf*ckers.

I'm thankful it took so long to verify me so I couldn't use it and have worse problems. Auto verification failed. The website states it will take 24-48 hours for manual verification. After 1 month, multiple emails and 2 attempts at a form requesting to delete my account, which despite being multiple choice the response both times was "it's not clear what you want us to do". They finally VERIFIED my account. Then filling out the form one last time and a final email reminding them they have 3 days remaining to delete it before it's forwarded to the ICO for GDPR breach they finally deleted it The system doesn't work, the support is virtually non existent, do not trust them with your money or even ID.

Worst customer support ever, I accidently send an amount to their wallet address, which after some tickets they seem to realize it was not tied to an Invoice, and they've stopped responding ever since since!

BitPay canceled my payment without any valid reason — no timeout, no error, nothing. The merchant (Namecheap) confirmed they never even received it. Now BitPay refuses to return my funds unless I hand over full government ID for KYC. This feels like an intentional scam to collect personal data — holding customers’ money hostage until they comply. Avoid at all costs.

Firstly, since I'm using a wallet not on their front page (the 'recommended' ones), I used the 'WalletConnect' function - which failed badly! I then contacted support showing the relevant screenshots, and "Carl" did nothing but copy links to their "how to" section - and obviously didn't bother to even read my email. I also note his reply had flagged my case as 'solved'. How can you say it's solved when you don't get feedback from the customer to say it is?? After going through crap, I did something slightly different to connect my wallet, and somehow that worked ok. Sceondly, however now, I get a message saying I underpaid! Given I had paid $197.00 USD worth of BCH (typing into the USD line, not using the BCH line), for a $197.00 invoice, something is seriously wrong here!!! (yes, I paid the amount exactly as written!) The website stated "This invoice was underpaid and has expired. Please request a refund by providing a wallet address where you'd like to receive the refund." The email said I could claim my refund - but lo and behold, they're refusing to do so unless I provide personally sensitive information to a third party, who will use facial recognition technology to ensure that, once they're hacked, I'll lose my life and funds! (yes, I am vehemently against the Kill Your Customer laws being put in place - farrrrr too few oversight mechanisms and guarantees!) DO NOT USE BITPAY!!!!! Given the number of bad reviews on this site, I doubt they'll care about getting yet another one - because $200 is worth that much to them!