Scott
The absolute worst of the worst
The absolute worst of the worst. Never agreed to a subscription and got billed for an account I cannot access, then no way to dispute the charge.

Bitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.
Bitly (bitly.com) has 700 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 150 reviews with 1 star · Clear filters
Scott
The absolute worst of the worst. Never agreed to a subscription and got billed for an account I cannot access, then no way to dispute the charge.
KBDee
I wish I had read these reviews before I signed up for this service. I've been stung by their $120 auto-renewal with no warning and no means of redress. Please do not use this service.
Response from BitlyApr 17, 2026
All users are notified of plan renewals, as is common in all subscription services. Our Help Center and Support Team are always available via our website to address any questions.
Samuel P.
Started showing ads on my links without informing me. Bait and switch.
Secretary
They are standard scammers, tricking into credit card charges and refusing any refund.
Response from BitlyApr 15, 2026
Hello - We requested additional information from you to properly investigate your comment, but you never responded. We can only assume you meant to leave this review for another company. Bitly is an industry-leading link shortening and QR Code creation tool with advanced analytics. For nearly twenty years, we've enabled businesses of all shapes and sizes to connect with their audiences. Clearly not what you've described here.
Andrew L.
This is a SCAM. They put you on an annual auto-renewal, but never advise you when renewal is due and you get billed for another year automatically - with no redress. AVOID THIS QR SERVICE
Dje
Bitly est une entreprises de voleurs je m'explique .... Ils y a 9 mois je m'aperçois sur mon compte un prélèvement suspect de 35€ fais par bitly j'essaie de comprendre a quoi sa correspond et je tombe sur leurs site j'essaye par tous les moyens de joindre quelqu'un.... Impossible et quand après de veine tentative j'arrive à avoir une réponse par mail me demandant des preuves de prélèvement que j'envoie bien-sûr pour un remboursement on me demande mes identifiants ainsi que mon mot de passe que je n'est pas vu que je n'est pas créé de compte chez eux et la réponse qu'on me renvoie poliment c'est " sans les identifiants on ne peux pas vérifier si c'est bien vous " pourtant le preuve de prélèvement devrais suffire faîte fermé les entreprises fantôme comme eux est rembourser les honnêtes gens que vous volé impunément
George C.
interesting why peoples are using bitly.com instead of blitz-ly.com ?? bruhhh
Christian B.
Suddenly the links won't work anymore!!! Will destroy your whole system when you posted them already. No info upfront! A complete nightmare!