Khalid E.
The worst link shortening site
The worst link shortening site; any link gets blocked for no reason.

Bitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.
Bitly (bitly.com) has 700 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 150 reviews with 1 star · Clear filters
Khalid E.
The worst link shortening site; any link gets blocked for no reason.
Lycoming A.
After being decent and offering a free level for a long time, they pulled the rug out from under their customers and added an ad!!!!!!! in between the click and the page. Just google how bad this was to see what many many people are saying. We just use Chrome and go to page and right click on create QR code to this page. Then AI customer support that is not good IMO.
Scott J.
Terrible customer service. Deceptive business practice. I signed up for a free trial and tried to cancel with no help or response. I ended up being charged for an annual membership.
Simon J.
Created a link, generated a QR code, and printed it on a poster. Initially, the link led directly to the page, everything was wonderful. After a week, however, the link redirected to a "preview page" full of advertising, and only after clicking a button could you continue. The only solution is to take out a paid subscription. --- Link erstellt, QR-Code erzeugt und auf Plakat gedruckt. Zu Beginn kam man über den Link direkt auf die Seite, alles wunderbar. Nach einer Woche leitet der Link dann aber auf eine "Vorschauseite" voller Werbung weiter und erst nach Klick auf einen Button kommt man weiter. Einzige Lösung ist, ein Bezahl-Abo abzuschliessen.
GG A.
Terrible experience. No real customer care—just an AI reply. I can’t remove my credit card from my account, I don’t want to continue the subscription. They auto-renew and bill me anyway.
Sigrid A.
Unlawful abonnements, as hidden for vision impaired users (will not be noted from e-reader), no option to contact any human for further assistance. Very discriminating, will start lawsuit.
Response from BitlyApr 15, 2026
Hello - We requested additional information from you to properly investigate your comment, but you never responded. We can only assume you meant to leave this review for another company. Bitly is an industry-leading link shortening and QR Code creation tool with advanced analytics. For nearly twenty years, we've enabled businesses of all shapes and sizes to connect with their audiences.
L M.
- No way to contact them (The help page simply redirects to "help" articles.) - Predatory tactics to trick you into subscribing to their newsletter. (They send an email ressembling an email to validate your email address when you are in th e prcoess of registering.) - No way to delete your data completely. (You will still receive marketing emails.) - Almost no features and no stats if you’re using a free account.
Mikolaj
Scam company
Response from BitlyApr 15, 2026
Hello - We requested additional information from you to properly investigate your comment, but you never responded. We can only assume you meant to leave this review for another company. Bitly is an industry-leading link shortening and QR Code creation tool with advanced analytics. For nearly twenty years, we've enabled businesses of all shapes and sizes to connect with their audiences. Clearly not a "scam company."