BitlyReviews of bitly.com

Ich kann nur dringend von diesem Anbieter abraten! - Verhinderung der Kommunikation: Nachdem ich fristgerecht von meinem gesetzlichen Widerrufsrecht Gebrauch gemacht habe, wurde mein Account kurzerhand deaktiviert – offensichtlich, um weitere Kontaktversuche zu unterbinden. Auf meine E-Mails wird bislang nicht reagiert. - Kein erreichbarer Kundenservice: Der Chatbot ist völlig nutzlos und es gibt faktisch keine Möglichkeit, einen echten Ansprechpartner zu kontaktieren. - Intransparente und irreführende Informationen: Auf der Website finden sich keine klaren Hinweise zum Widerrufsrecht. In den AGB wird jedoch auf geltendes Recht verwiesen – ein klarer Widerspruch und aus meiner Sicht bewusst intransparent gestaltet. - Fragwürdiges Geschäftsmodell: Der gesamte Ablauf wirkt wie eine gezielte Masche, um Kunden in teure Jahresabos zu drängen und anschließend Rückerstattungen zu erschweren oder zu verweigern. Ich habe den Fall bereits dem Verbraucherschutz gemeldet und behalte mir weitere rechtliche Schritte ausdrücklich vor. Finger weg.

Maybe someone from support actually reads this. I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spam). So I can't access my paid account but there is NO WAY to contact this company, because - you've guessed it - you need to be logged in to a paid account to actually contact Bitly. There is no other way. I've been shouting to a mediocre chatbot for the past 30 minutes, there is absolutely no way to talk to a human or get an email address or whatsoever. This is not how you do business. I'm cancelling my account immediately - if I manage to login that is.

They coopted me into a "free qr", i tried it all good. And then after printing it in my presentation cards it directs them to a screening page that confuses everyone, it does not even let me redirect it to their "linktree bitly version". They are the worst, now the money on my cards is wasted.

I wish I could give lower than a 1 star. I was charged for an auto renew on an account that I haven’t even logged into in a year and the renewal notice went to spam. They only have a chat bot to discuss and provides the same responses over and over. The charge is $191 which is ridiculously overpriced for the service in the first place. Very disappointing!

Zero stars if I could. The shortened link takes you to a bitly page that looks super suspicious with a 99% drop off. Terrible

I’ve used Bitly for years across multiple client campaigns, QR codes, print placements, and marketing materials. Recently, I discovered that links created under free accounts now route users through an interstitial “preview” page that includes advertising before redirecting to the destination. This was not something I was clearly aware of when it rolled out, and I only found out after a client flagged it. That’s not a great position to be in when you manage brand perception for others. I understand companies need to monetize free plans. That’s fair. But changing the core behavior of existing links — especially ones already printed in magazines and on QR codes — without prominent, unavoidable communication undermines trust. I’ve since upgraded to remove the ads, but the damage was already done from a credibility standpoint. If you rely on Bitly for client-facing marketing materials, be aware that free links may no longer provide a direct redirect experience.

What a dire thing to do to put ads in front of links. So poor.

This is a con for free users. Please use tiny url instead who offer a proper ad free experience for a single link. My single link (which worked totally ad free while I was testing with bit ly), but once I sent the link to the parents of a school fun run I’m organising, ads. Now I have to fork out $35 for a subscription for a single link for a charitable cause. Cheers bit ly! I’ll highly recommend people to AVOID